ANZ Sales Operations Leader — Forecasting & GTM Excellence

Zendesk; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Zendesk seeks a senior Sales Operations professional to partner with the Regional VP of Sales for ANZ, shaping and delivering the regional GTM plan from forecasting to pipeline management.

You’ll own end-to-end sales processes, drive data-driven insights across Salesforce and BI tools, and collaborate with global GTM Ops teams to raise performance, accuracy, and alignment in a fast‑growing SaaS environment.

Qualifications

• 8+ years in Sales Operations or GTM Strategy in a fast-paced SaaS environment.
• Partnering with sales leaders to drive insights and continuous improvement.
• Experience leveraging AI/LLMs to streamline processes or analytics.
• Strong data visualization and data wrangling skills (SQL a plus).

Responsibilities

• Act as the operational right hand to the RVP, forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
• Step in as proxy for Regional Sales Leader in cross-functional discussions and global forums.
• Own end-to-end sales processes from forecasting to territory planning and quarterly business reviews.
• Drive scalable workflows and data quality across the ANZ Sales org.
• Deliver insights from Salesforce, BI tools, and other sources to guide growth decisions.
• Collaborate with GTM Ops, Enablement, and RevOps to influence standards.
• Represent ANZ voice in global field ops strategy.

Skills

Sales operations

GTM strategy

AI/LLMs in ops

SQL

Tableau/Looker

Salesforce

Tools

Salesforce

SQL

Tableau

Looker

Job description

Zendesk seeks a senior Sales Operations professional to partner with the Regional VP of Sales for ANZ, shaping and delivering the regional GTM plan from forecasting to pipeline management.

You’ll own end-to-end sales processes, drive data-driven insights across Salesforce and BI tools, and collaborate with global GTM Ops teams to raise performance, accuracy, and alignment in a fast‑growing SaaS environment.