Ant International-Operation Excellence Business Process Manager-ANEXT

Ant International; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ant International in Singapore is seeking an experienced operations professional to drive transformation across banking/fintech processes. The role focuses on delivering timely operations, partnering with senior stakeholders, and developing metrics and SOPs to maximize productivity.

You will lead cross-functional teams, identify digitization opportunities, and manage complex programs from initiation to implementation, adapting to changing priorities with clear communication.

Qualifications

• 8 years of professional experience in operations, preferably in a banking/fintech environment.
• Proven experience (5 years) in project management / Operations, business process engineering, and digital transformation within banking/financial services.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.

Responsibilities

• Ensure delivery of timely business operations and high quality performance.
• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Support all metrics relating to Customer Experience, including expertise with Excel/Access/PowerPoint, and organized project communications.
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Identify potential areas for digitization and automation to improve operational efficiency and customer experience, and drive cost savings.
• Prepare project/change request performance metrics, including KPIs, ROI, to assess transformation initiatives.
• Create effective communication plans and materials for a variety of stakeholders.
• Lead cross-functional teams and manage complex transformation projects from initiation to implementation.
• Think creatively, handle ambiguity, and manage changing priorities with professional communication.

Skills

Stakeholder management

Cross-functional leadership

Data-driven decision making

Process improvement

Change management

Analytical mindset

Strategic thinking

Adaptability

Communication skills

Project leadership

Tools

Excel

Access

PowerPoint

Job description

• Ensure delivery of timely business operations and high quality performance.
• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Support all metrics relating to Customer Experience, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications;
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.
• Prepare on project / Change request performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives.
• Create effective communication plans and materials to address a variety of stakeholders.
• 8 years of professional experience in operations, preferably in a banking/fintech environment
• Proven experience (5 years) in project management / Operations , business process engineering, and digital transformation within the banking or financial services industry.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.
• Ability to think creatively, deal with ambiguity, and manage changing priorities and demonstrate effective communication, composure, and professional attitude.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.
• Proven ability to adapt to a fast-paced, dynamic environment