Regional Operations Generalist - Digital Banking

Monee; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Monee in Singapore is looking for a candidate to lead strategic initiatives aimed at improving banking operations. You will drive high-impact projects, manage performance metrics, and oversee operational workflows to enhance customer experience.

The ideal candidate has at least 4 years of experience in Financial Services Management Consulting and a background in managing Banking Operations projects. Desired skills include exceptional communication and analytical skills, crucial for navigating a fast-paced environment.

Qualifications

• Minimum 4 years of working experience in Financial Services Management Consulting is preferred.
• Proven track record of Banking Operations projects.
• Direct experience in digital solutions and AI-driven automation.

Responsibilities

• Drive process improvement projects and initiatives.
• Design operational workflows to enhance customer experience.
• Define and track operational performance metrics.

Skills

Financial Services Management Consulting

Banking Operations

Digital Transformation

Stakeholder Management

Analytical Skills

Education

Bachelor’s Degree in Finance, Commerce, Accounting, or Business

Job description

Job Description

• Lead and Own Strategic Initiatives: Drive the end-to-end scoping and execution of high-impact process improvement projects and regional strategic initiatives, including scaling AI-driven automation to maximize operational capabilities.
• Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking operational processes to ensure scalable growth and a frictionless customer experience.
• Establish Performance Frameworks: Define, track, and institutionalize key operational performance metrics (KPIs/SLAs) across critical regional customer touchpoints, translating data into executive-level insights.
• Structured Problem Solving: Apply consulting methodologies (e.g., Lean, Six Sigma, MECE frameworks) to conduct deep-dive root cause analyses, diagnosing structural bottlenecks and implementing systemic fixes.
• Standardize Regional Governance: Streamline, harmonize, and institutionalize Standard Operating Procedures (SOPs) across multi-country teams to drive operational consistency and compliance. Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.

Requirements

• Education: A Bachelor’s Degree in Finance, Commerce, Accounting, Business, or a related quantitative discipline.
• Professional Experience: Minimum 4 years of working experience, with a mandatory background in Financial Services Management Consulting or a premier internal transformation/strategy unit within a corporate bank, is preferred.
• Domain Expertise: Proven track record of managing or consulting on Banking Operations projects (e.g., Core Banking, Payments, KYC/AML, Credit Operations, or Cash Management).
• Digital Transformation: Direct experience leading or delivering digital solutions, process re-engineering, or AI-driven automation initiatives within the financial services sector.
• Stakeholder Management: Demonstrated experience managing and influencing cross-functional, multi-country stakeholders, effectively bridging the gap between local operations, product, and engineering teams.
• Communication Style: Exceptional communication, presentation, and structured planning skills, with the ability to articulate complex operational problems to senior leadership.
• Analytical Rigor: Advanced analytical and quantitative skills combined with a deeply strategic, solution-driven mindset.
• Agility & Drive: Proven ability to navigate ambiguity, prioritize high-value workstreams, and deliver under tight deadlines in a fast-paced, high-growth technology environment.
• Mindset: High energy, self-motivated, and comfortable acting as an entrepreneurial change agent.