Ant International-Operation Excellence Business Process Manager-ANEXT

Ant Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ant Group is seeking an experienced Operations Business Process Manager for ANEXT to ensure timely business operations and high-quality performance across units. You will partner with stakeholders at senior levels to identify issues, set priorities, and drive execution excellence in a fast-paced fintech environment.

Key responsibilities include supporting Customer Experience metrics with Excel/Access/PowerPoint, developing SOPs and dashboards, and identifying opportunities for digitization and

Qualifications

• Creative thinking and problem solving
• Ability to deal with ambiguity and changing priorities
• Lead cross-functional teams and manage stakeholder relationships
• Data-driven decision making and analytical mindset
• Strong communication and organizational skills
• Experience in process improvement and digital transformation

Responsibilities

• Think creatively to identify solutions and drive transformation initiatives
• Partner with stakeholders across units to identify issues, set priorities, and drive execution
• Support metrics related to Customer Experience using Excel/Access/PowerPoint; communicate findings
• Develop SOPs, workflows, metrics, and reports to maximize productivity
• Identify digitization and automation opportunities to improve efficiency and customer experience
• Prepare KPI, ROI, and other performance metrics for transformation initiatives
• Create communication plans and materials for diverse stakeholders

Skills

Creative thinking

Ambiguity management

Prioritization

Cross-functional leadership

Stakeholder management

Data-driven decisions

Communication skills

Process improvement

Digital transformation

Education

Undergraduate degree

Job description

Ant International-Operation Excellence Business Process Manager-ANEXT

Customer Experience-Experience Management

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Basic information

Working years: More than 8 years

Department: Ant International

Education background: Undergraduate

Release time: 2026.10.23

Job description

• Ensure delivery of timely business operations and high quality performance.
• Serve as a trusted partner to stakeholders across various business units and seniority levels to identify issues, manage key business operations processes, set priorities, provide systematic solutions, and drive execution excellence.
• Support all metrics relating to Customer Experience, This includes demonstrable expertise with Excel/Access / Powerpoint, excellent written communication skills and an organized approach to projects and communications;
• Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity.
• Identify potential areas for digitization and automation to improve operational efficiency, enhance customer experience, and drive cost savings.
• Prepare on project / Change request performance metrics, including KPIs, ROI, and other key success indicators, to assess the effectiveness of transformation initiatives.
• Create effective communication plans and materials to address a variety of stakeholders.

Job Requirement

• 8 years of professional experience in operations, preferably in a banking/fintech environment
• Proven experience (5 years) in project management / Operations , business process engineering, and digital transformation within the banking or financial services industry.
• Ability to think creatively, deal with ambiguity, and manage changing priorities.
• Demonstrated experience leading cross-functional teams and managing complex transformation projects from initiation to implementation.
• Ability to think creatively, deal with ambiguity, and manage changing priorities and demonstrate effective communication, composure, and professional attitude.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Analytical mindset with the ability to identify process improvement opportunities, analyze data, and drive data-driven decision-making.
• Proven ability to adapt to a fast-paced, dynamic environment