Analyst, Product (General Insurance) Team

SG ALLIANCE PTE. LTD.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

SG ALLIANCE PTE. LTD. is seeking an Analyst, Product (General Insurance) to manage policy lodgements, renewals, endorsements, cancellations and claims, ensuring smooth operations and accurate data management.

You will support process improvements, product comparisons and follow-ups on outstanding premiums. The role involves coordinating with insurers, representatives and internal teams to ensure efficient servicing and timely reporting.

Qualifications

• Diploma or degree in any discipline or equivalent.
• Fresh graduates are welcome; prior insurance/financial services experience is a plus.
• Insurance certifications (BCP, ComGI, PGI) would be advantageous.
• Ability to multitask and prioritise responsibilities in a fast-paced environment.
• Strong analytical, problem-solving, communication and time management skills.
• Excellent interpersonal skills to engage with stakeholders at all levels.

Responsibilities

• Manage General Insurance operations including policy administration and customer service.
• Handle policy renewals, endorsements, cancellations, and claims efficiently.
• Maintain accurate documentation and reporting for compliance and tracking.
• Identify inefficiencies and support workflow improvements and automation.
• Coordinate with insurers, representatives, and internal teams for smooth processes.
• Ensure data accuracy and timely updates in the CRM and resource library.
• Assist with GI portal operations and training for the Product Team.

Skills

Multitasking

Prioritization

Analytical thinking

Communication skills

Time management

Microsoft Excel

Education

Diploma or Degree in any discipline

Tools

Microsoft Excel

Job description

Analyst, Product (General Insurance)

The Analyst, Product (General Insurance) manages rep policy lodgements, renewals, endorsements, cancellations, and claims, ensuring smooth operations and keeping representatives well-informed. The role also supports process improvements, accurate data management, product comparisons, and follow-ups on outstanding premiums.

Key Responsibilities

• Responsible for General Insurance operations, including policy administration, process optimization, and ensuring efficient customer service.
• Handle policy renewals, endorsements, cancellations, and claims efficiently.
• Maintain accurate documentation and reporting for compliance and operational tracking.
• Identify inefficiencies, propose workflow improvements, and support automation initiatives for enhanced efficiency.
• Coordinate with insurers, representatives, and internal teams to ensure smooth operational processes.
• Ensure data accuracy and timely updates in the internal CRM portal and SGA Resource Library.
• Assist with the proper functioning of the internal GI portal.
• Work closely with internal stakeholders to provide prompt and effective servicing support for the salesforce.
• Provide training support to the Product Team when required.
• Provide product comparison support to the Product Team when required
• Handle and manage GI outstanding premiums.
• Perform any other duties as assigned.

Requirements

• Diploma or Degree in any discipline, or equivalent qualification.
• Fresh graduates are welcome to apply; prior experience in the insurance or financial services industry would be an advantage.
• Possession of relevant insurance certifications (BCP, ComGI and PGI) would be advantageous.
• Ability to multitask, prioritise responsibilities and work effectively both independently and in a team environment.
• Good analytical, problem-solving, communication and time management skills.
• Strong interpersonal skills with the ability to communicate and engage effectively with stakeholders at all levels.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Detail-oriented, organised and able to work efficiently in a fast-paced environment.

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