Analyst, Client Account Management, Asia Client Group

Janus Henderson AAA CLO ETF; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Paid volunteer time

Tuition reimbursement

Maternal/paternal leave benefits

Health and wellbeing benefits

Annual discretionary bonus

Job summary

Janus Henderson AAA CLO ETF in Singapore is seeking an Analyst for Client Account Management. This role involves supporting client relationships, onboarding, and ensuring compliance. Candidates should demonstrate strong English fluency, effective interpersonal skills, and knowledge of CRM systems.

Benefiting from a hybrid work model, the position offers a chance to develop professionally with various benefits, including volunteer time and health resources. Ideal for those looking to grow in a client-focused environment.

Qualifications

• Fluency in English is required; proficiency in Korean and Thai is an advantage.
• Ability to comprehend Janus Henderson’s array of asset class strategies.
• Good working knowledge of Word, Excel, and CRM systems.

Responsibilities

• Support day-to-day management of client relationships.
• Assist with client onboarding and transition activities.
• Maintain accurate records in the CRM system.

Skills

Fluency in English

Interpersonal skills

Ability to prioritize and manage time

Knowledge of Word and Excel

Confident and proactive approach

Education

Seat Securities and Futures Commission Licenses (Type 1 and 4)

Tools

CRM systems

Job description

Analyst, Client Account Management, Asia Client Group

Division: APAC Client Group

Why work for us? A career at Janus Henderson is more than a job; it’s about investing in a brighter future together. Our Mission is to help clients achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will protect and grow our core business, amplify our strengths, and diversify where appropriate.

Our Values drive our success: Clients Come First, Execution Supersedes Intention, Together We Win, Diversity Improves Results, Truth Builds Trust.

Responsibilities

• Support day‑to‑day management of client relationships under the guidance of the Head of Client Account Management, Client Directors, and senior Client Account Managers.
• Act as a point of contact for client servicing queries, escalating complex or sensitive matters appropriately.
• Assist with client onboarding and transition activities, coordinating with Client & Product Implementation, Legal, Compliance, Operations, Reporting, and Investment teams to support smooth go‑live processes.
• Support the preparation, review, and execution of mandate changes, including coordination of IMAs and letters of amendment.
• Assist in the efficient administration of client accounts, handling operational queries related to settlement, custody, cash movements, accounting, and tax matters.
• Maintain accurate records in the CRM system, including client contacts, activities, and fund flows, in line with departmental procedures.
• Respond to client queries in a timely and professional manner, liaising with internal teams, transfer agents, custodians, and third‑party administrators as required.
• Support compliance‑related processes, including AML reviews, regulatory requests, and periodic client documentation updates.
• Assist with the preparation and updating of portfolio review materials, quarterly and annual review packs.
• Support the coordination and completion of due diligence questionnaires (DDQs), fund onboarding templates, and account opening documentation for mutual funds and hedge funds.
• Assist the Institutional Sales team with RFP responses, including coordination of inputs and quality control of submissions.
• Support the preparation and distribution of client communications, reports, prospectuses, and sales materials.
• Carry out other duties as assigned to support the broader Client Account Management team.

Must Have Skills

• Fluency in English is required; proficiency in Korean and Thai is an advantage but not essential.
• Seat Securities and Futures Commission Licenses (Type 1 and 4) or MAS equivalent must be obtained within the first 3 months from the commencement of employment.
• Ability to comprehend Janus Henderson’s array of asset class strategies.
• Ability to prioritize and manage time efficiently.
• Good working knowledge of Word, Excel, and CRM systems.
• Excellent interpersonal skills.
• Ability to form good working relationships with all clients and internal stakeholders.
• Confident and proactive approach.
• Ability to manage multiple tasks with competing deadlines.

Nice to Have Skills

• Experience working with institutional and intermediary clients with both pooled and segregated assets.

Benefits

• Hybrid working and reasonable accommodations.
• Paid volunteer time to step away from your desk and into the community.
• Support to grow through professional development courses, tuition/qualification reimbursement, and more.
• Maternal/paternal leave benefits.
• Complimentary subscription to Headspace, the mindfulness app.
• Corporate membership to ClassPass and other health and well‑being benefits.
• All employee events, including networking opportunities and social activities.
• Annual discretionary bonus opportunity based on Company profits and performance.
• Competitive compensation, pension/retirement plans, and extensive health, wellbeing, and lifestyle benefits.

Regulatory and Ethical Expectations

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable to your role.

Equal Opportunity Employment

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All applications are subject to background checks.