Analyst, Client Account Management, Asia Client Group

GWP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Paid volunteer time

Tuition reimbursement

Job summary

GWP in Singapore is looking for an Analyst in Client Account Management to support the day-to-day management of client relationships. You will act as a point of contact for client queries and assist in onboarding and compliance processes, maintaining accurate records in our CRM system.

The ideal candidate will have fluency in English and experience with internal stakeholders. The role includes a diverse range of responsibilities, ensuring smooth operations and high-quality service for clients.

Qualifications

• Ability to comprehend Janus Henderson’s array of asset class strategies.
• Good working knowledge of Word, Excel and CRM systems.
• Confident and proactive approach.

Responsibilities

• Support day-to-day management of client relationships.
• Act as a point of contact for client servicing queries.
• Assist with client onboarding and transition activities.
• Maintain accurate CRM system records.

Skills

Fluency in English

Korean proficiency

Thai proficiency

Time management

Excellent interpersonal skills

Education

Securities and Futures Commission Licenses (Type 1 and 4) or MAS equivalent

Tools

Word

Excel

CRM systems

Job description

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Analyst, Client Account Management, Asia Client Group

Division: APAC Client Group

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world‑class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values

Clients Come First – Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Support the day‑to‑day management of client relationships, working under the guidance of the Head of Client Account Management, Client Directors, and senior Client Account Managers
• Act as a point of contact for client servicing queries, escalating complex or sensitive matters appropriately
• Assist with client onboarding and transition activities, coordinating with Client & Product Implementation (C&PI), Legal, Compliance, Operations, Reporting, and Investment teams to support smooth and well‑controlled go‑live processes
• Support the preparation, review, and execution of mandate changes, including coordination of IMAs and letters of amendment
• Assist in the efficient administration of client accounts, including operational queries related to settlement, custody, cash movements, accounting, and tax matters
• Maintain accurate and up‑to‑date records in the CRM system, including client contacts, activities, and fund flows, in line with departmental procedures
• Respond to client queries in a timely and professional manner, liaising with internal teams, transfer agents, custodians, and third‑party administrators as required
• Support compliance‑related processes, including AML reviews, regulatory requests, and periodic client documentation updates
• Assist with the preparation and updating of portfolio review materials, quarterly and annual review packs
• Support the coordination and completion of due diligence questionnaires (DDQs), fund onboarding templates, and account opening documentation for mutual funds and hedge funds
• Assist the Institutional Sales team with RFP responses, including coordination of inputs and quality control of submissions
• Support the preparation and distribution of client communications, reports, prospectuses, and sales materials
• Carry out other duties as assigned to support the broader Client Account Management team

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well‑being benefits
• All employee events including networking opportunities and social activities

Must have skills

• Fluency in English is required; proficiency in Korean and Thai is an advantage but not essential
• Securities and Futures Commission Licenses (Type 1 and 4) or MAS equivalent is required and must be obtained within the first 3 months from the commencement of employment
• Ability to comprehend Janus Henderson’s array of asset class strategies
• Ability to prioritize and manage time efficiently
• Good working knowledge of Word, Excel and CRM systems
• Excellent interpersonal skills
• Ability to form good working relationships with all clients and internal stakeholders
• Confident and proactive approach
• Ability to manage multiple tasks with competing deadlines

Nice to have skills

• Experience in working with institutional and intermediary clients with both pooled and segregated assets is preferred

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Commitment to diversity and inclusion

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail].

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere .

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.