Analyst, Client Account Management, Asia Client Group

Janus Henderson Investors; Singapore; Hybrid; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Volunteer time

Tuition reimbursement

Parental leave

Headspace subscription

ClassPass membership

Networking events

Job summary

Janus Henderson Investors is seeking an Analyst in Client Account Management for the Asia Client Group in Singapore. The role focuses on supporting day-to-day client relationships, onboarding, and coordination with Legal, Compliance, Operations, and Investment teams to ensure smooth go-live processes.

The position emphasizes accurate CRM upkeep, timely client communications, and collaboration with various internal stakeholders to deliver high-quality service to institutional and intermediary

Qualifications

• Bachelor’s degree or equivalent required.
• Fluent English is mandatory; Korean/Thai skills are a plus.
• Licenses Type 1 and 4 (or MAS equivalent) required within 3 months of start.

Responsibilities

• Support day-to-day management of client relationships under supervision.
• Serve as the first point of contact for client servicing queries and escalate as needed.
• Assist with client onboarding and transition activities with various internal teams.
• Assist in mandate changes, including IMAs and amendments.
• Maintain accurate CRM records and respond to client inquiries promptly.
• Support compliance processes, AML reviews, and regulatory requests.

Skills

Bachelor’s degree

Fluency in English

Securities Licenses

CRM systems

Excel & Word

Interpersonal skills

Education

Bachelor's degree in finance/business

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

Role: Analyst, Client Account Management, Asia Client Group

Location: Singapore

Department: Asia Client Group

Why work for us?

A career at Janus Henderson is more thana job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Support the day‑to‑day management of client relationships, working under the guidance of the Head of Client Account Management, Client Directors, and senior Client Account Managers
• Act as a point of contact for client servicing queries, escalating complex or sensitive matters appropriately
• Assist with client onboarding and transition activities, coordinating with Client & Product Implementation (C&PI), Legal, Compliance, Operations, Reporting, and Investment teams to support smooth and well‑controlled go‑live processes
• Support the preparation, review, and execution of mandate changes, including coordination of IMAs and letters of amendment
• Assist in the efficient administration of client accounts, including operational queries related to settlement, custody, cash movements, accounting, and tax matters
• Maintain accurate and up‑to‑date records in the CRM system, including client contacts, activities, and fund flows, in line with departmental procedures
• Respond to clientqueries in a timely and professional manner, liaising with internal teams,transfer agents, custodians, and third‑party administrators as required
• Support compliance‑relatedprocesses, including AML reviews, regulatory requests, and periodic clientdocumentation updates
• Assist with the preparation and updating of portfolio review materials, quarterly and annual review packs
• Support the coordination and completion of due diligence questionnaires (DDQs), fund onboarding templates, and account opening documentation for mutual funds and hedge funds
• Assist the Institutional Sales team with RFP responses, including coordination of inputs and quality control of submissions
• Support the preparation and distribution of client communications, reports, prospectuses, and sales materials
• Carry out other duties as assigned to support the broader Client Account Management team

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well‑being benefits
• All employee events including networking opportunities and social activities

Must have skills

• Bachelor’s degree
• Fluency in English is required; proficiency in Korean and Thai is an advantage but not essential
• Securities and Futures Commission Licenses (Type 1 and 4) or MAS equivalent is required and must be obtained within the first 3 months from the commencement of employment
• Ability to comprehend Janus Henderson’s array of asset class strategies
• Ability to priorities and manage time efficiently
• Good working knowledge of Word, Excel and CRM systems
• Excellent interpersonal skills
• Ability to form good working relationships with all clients and internal stakeholders
• Confident and proactive approach
• Attention to detail
• Ability to manage multiple tasks with competing deadlines

Nice to have skills

• Experience inworking with institutional and intermediary clients with both pooled andsegregated assets is preferred

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail]