DBS Bank

Iax GmbH; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Iax GmbH in Singapore is seeking a collection professional to manage a CP-S portfolio of delinquent cases and NPLs, with focus on reducing overdues and maximizing recovery.

The role involves contacting delinquent customers, negotiating repayment terms, and coordinating with lawyers and insurers on claims, while ensuring compliance with loan monitoring rules.

Qualifications

• Diploma holder and above in any related field.
• Minimally 1 year collection experience in a bank.
• Knowledge/experience in collection and/or customer service.
• Basic knowledge of banking and financial products.
• Proficient in Microsoft Office applications.
• Team player with good communication and interpersonal skills.

Responsibilities

• Perform call to delinquent customers and monitor repayments.
• Proactively manage cases to resolve the NPLs and maximise recovery.
• Assess rescheduling/settlement requests.
• Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
• Update system/database for reporting and tracking purposes.
• Understand end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
• Be well-versed in team process and functions.
• Manage a portfolio of delinquent cases and/or NPLs: get customers to settle overdues, negotiate repayment terms, obtain approvals for recall of loans or write-offs, monitor repayment plans.
• Work with lawyers, receivers, valuers and auctioneers in enforcement/disposal of collateral.
• Liaise with Enterprise Singapore and Credit Insurers on claim submission.
• Handle operational matters including reminder letters, recall letters, loan payment instructions, proofs of debt, etc.
• Update system/database.

Skills

Collection experience

Banking knowledge

MS Office

Communication

Interpersonal skills

Team player

Education

Diploma or higher

Tools

Microsoft Office

Job description

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.

Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

Perform call to delinquent customers and monitor repayments.

Proactive in managing cases to resolve the NPLs and maximise recovery.

Assess rescheduling/settlement requests.

Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.

Update system/database for reporting and tracking purposes.

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.

Be well-versed in own team process and functions.

Manage a portfolio of delinquent cases and/or NPLs:

• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off
• Monitor repayment plans

Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.

Liaise with Enterprise Singapore and Credit Insurers on claim submission.

Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….

Update system/database.

Requirements

Diploma holder and above in any related field.

Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.

Knowledge/experience in collection and/or customer service will be an advantage.

Basic knowledge of banking and financial products.

Proficient in Microsoft Office applications.

Team player with good communication and interpersonal skills.

Location:

DBS Asia Central

Schedule:

Contract (Fixed Term)

Employee Status:

Full time