AML Middle Office Specialist: Client Outreach & Compliance

UOB

Singapore

On-site

SGD 48,000 - 72,000

Full time

6 days ago

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Job summary

1011 United Overseas Bank Ltd is seeking a Client Engagement Officer to support AML reviews within the Affluent Client Group (ACG). You will coordinate client outreach, manage information requests, and ensure timely, compliant communication between RMs, clients, and internal stakeholders.

The role requires 2–4 years in banking/AML/KYC or related fields, with strong communication and attention to detail. Proficiency in Excel and Outlook is expected; banking templates and tracking tools are used

Qualifications

Minimum 2–4 years of banking, AML/KYC, operations, or client servicing experience.
Experience in AML reviews, customer outreach, or documentation handling preferred.
Strong written and verbal communication, clear, structured, client-friendly.
High attention to detail with ability to manage multiple cases.
Proficient in Excel, Outlook, and workflow/tracking tools.

Responsibilities

Coordinate and execute client outreach for AML reviews using approved templates.
Maintain professional and customer-sensitive tone in communications.
Prepare, track, and validate RFIs (OGR, RBR, ODD) before submission to AML.
Monitor timelines, follow up on outstanding items, and meet SLAs.
Perform initial completeness checks on client-submitted documents.
Escalate delays, gaps, or risks in client responses or documentation.
Ensure alignment between business requirements and compliance expectations.
Maintain clear audit trails of all outreach and submissions.
Support audits by providing required records and evidence.
Use standard RFI templates and tracking tools (Excel trackers).
Identify process gaps and support improvements to templates and workflows.