Senior AML Client Engagement Specialist (1-Year Contract)

United Overseas Bank; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

United Overseas Bank in Singapore is seeking an AML/KYC analyst on a 1-year contract to contact customers and resolve information gaps. The role emphasizes validating information, handling appeals, and ensuring compliance with bank policies.

You will review submissions, coordinate with internal teams for timely case closures, and monitor SLAs to meet regulatory timelines. Open to candidates with a bachelor or diploma and at least one year in AML/KYC, with outbound and inbound calls.

Qualifications

• Degree holder (Bachelor or Diploma) with 1 year AML/KYC experience.
• Familiarity with AML/KYC processes and regulatory expectations.

Responsibilities

• Contact customers to resolve potential AML and tax information gaps
• Review and validate the accuracy and reasonableness of submitted information
• Handle the appeals hotline and provide timely, accurate resolutions
• Support administrative and documentation tasks in compliance with bank policies
• Coordinate with internal teams to ensure smooth case completion
• Monitor case progress to meet SLAs and regulatory timelines
• Identify process gaps and suggest workflow improvements

Skills

Outbound calls

Inbound calls

AML/KYC knowledge

Education

Bachelor Degree or Diploma with 1 year of AML/KYC experience

Job description

United Overseas Bank in Singapore is seeking an AML/KYC analyst on a 1-year contract to contact customers and resolve information gaps. The role emphasizes validating information, handling appeals, and ensuring compliance with bank policies.

You will review submissions, coordinate with internal teams for timely case closures, and monitor SLAs to meet regulatory timelines. Open to candidates with a bachelor or diploma and at least one year in AML/KYC, with outbound and inbound calls.