Airport Services Agent - SIN

5G-Starlink Pte.; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

Qatar Airways Group is seeking an Airport Services Agent in Singapore to provide five-star service at the airport terminal and support smooth passenger flow while adhering to safety standards.

Key duties include liaising with check-in and transfer desks, escorting passengers to relevant areas, coordinating with GHA, and supervising staff to uphold Qatar Airways service quality. Must have a High School Diploma and at least 2 years in Airline/Travel/Hospitality.

Qualifications

• High School qualification.
• Minimum 2 years of job-related experience with at least 1 year in Airline/Travel/Hospitality.
• Excellent communication skills with fluency in English.
• High energy and positive attitude for a high-pressure environment.
• High level of computer literacy.
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation.

Responsibilities

• Liaising with check-in, transfer desk and related areas for passenger acceptance.
• Escorting passengers to hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assisting the Duty Officer with company materials and records.
• Liaising with Ground Handling Agent (GHA) for hotel and transfer passengers.
• Ensuring passengers are assisted smoothly through airport facilities.
• Performing other related duties to ensure efficient operations.
• Supervising GHA staff during flights to maintain Qatar Airways service standards.
• Organising check-in counters and coordinating documentation issues.

Skills

Customer service

English fluency

Communication skills

Interpersonal skills

Computer literacy

Team orientation

Education

High School Diploma

Job description

About the job Airport Services Agent - SIN

We are currently recruiting for Airport Services Agent in Singapore.

As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific Accountabilities Include

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before. Together, everything is possible

Qualifications

The successful candidate will have:

• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

You must have the legal rights to live and work in Singapore to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.

So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.