Airport Operations Manager Singapore

Air New Zealand; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Air New Zealand is seeking an Airport Operations Manager for our Singapore port. You will lead daily airport operations, coordinating with third-party contractors and internal teams to minimise disruptions and deliver customer-focused service.

You will drive improvements, coach engaged teams, and ensure compliance with regulatory standards while analysing data to identify trends and opportunities for performance gains.

Qualifications

• Airport operations leadership experience is preferred.
• Ability to drive change through collaboration, coaching and standards.
• Willingness to work with third-party contractors and regulatory compliance.

Responsibilities

• Manage daily airport operations and coordinate with contractors.
• Identify and implement customer experience improvements and operational efficiencies.
• Coach and mentor high-performing teams while meeting performance targets.
• Analyze data to identify trends and develop solutions for complex needs.

Job description

To operate a world-class airline, you need world-class people. Air New Zealand is committed to being globally competitive in the aviation industry and exceeding customer expectations. Our operational and frontline customer leadership roles are critical to the success of the Air New Zealand business.

We are currently looking for an Airport Operations Manager for our Singapore port.

Working closely with our third-party contractors and wider Air New Zealand operational teams, your role will be to manage daily operational issues and minimise impacts from a customer, operational and business perspective.

With a passion for continuous improvement, you will be driven to identify and implement customer experience improvements, operational efficiencies and initiatives that champion customer and operational excellence, ultimately meeting and exceeding performance standards and business targets.

As an experienced leader, you will be comfortable managing operations within complex and challenging environments. Airline, airport, customer service and/or hospitality experience would be of great interest, but more importantly, we'd like to understand your experience in customer-centric environments where you've built and developed strong, engaged and high-performing teams.

In previous roles, you will have demonstrated your ability to drive change through collaboration, process development, implementing standards, coaching and mentoring, with a focus on achieving performance targets. Experienced in working within strict regulatory and compliance requirements, you will also be skilled in analysing data to identify trends and develop solutions that meet our complex business needs.

This is a great opportunity to further develop and consolidate your leadership and customer service experience in a fast-paced and dynamic operational environment.

To apply for this role, you must be able to work legally and permanently in Singapore.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset - because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."