Airport Retail Associate: Upsell Pro, Customer Focus

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 20,000 - 31,000; Full time

Benefits offered by this job

Medical & Dental

Annual Leave Quota

Grooming & Meal Allowance (Up to $255)

Midnight Shift Allowance (Up to $440)

Variable Commission (Up to $400)

Variable Brand Incentive (Up to $100)

Joining Bonus ($600) for Local Full‑t‑

Job summary

LOTTE Travel Retail Singapore is seeking a Retail Sales Associate to deliver outstanding customer service at Changi Airport. You will utilize upselling techniques to exceed sales targets, stay updated on products and promotions, and make recommendations to customers to drive sales.

You will maintain stock per merchandising guidelines, perform daily housekeeping for safety, process transactions via POS, and represent the brand as the front-line ambassador.

Qualifications

• GCE N/O Level or equivalent required.
• At least 1 year of sales experience.
• Professional appearance.
• Ability to read and write English.
• Ability to stand for extended periods.
• Ability to work rotating shifts at Changi Airport.
• Commitment to 5 days per week including weekends and public holidays.

Responsibilities

• Proactively upsell to achieve and exceed sales targets.
• Stay informed on new products and promotions and recommend them to customers to drive sales.
• Ensure shelves are well-stocked per visual merchandising guidelines.
• Perform daily housekeeping to maintain cleanliness and safety.
• Process sales transactions and handle payments accurately via POS system.
• Stay informed of and adhere to duty-free allowances and regulations.
• Be the front-line ambassador to uphold the company branding and image.
• Handle any other ad-hoc duties as assigned.

Skills

Upselling

Customer service

Product knowledge

Communication

Education

GCE 'N'/'O' Level

Tools

POS System

Job description

LOTTE Travel Retail Singapore is seeking a Retail Sales Associate to deliver outstanding customer service at Changi Airport. You will utilize upselling techniques to exceed sales targets, stay updated on products and promotions, and make recommendations to customers to drive sales.

You will maintain stock per merchandising guidelines, perform daily housekeeping for safety, process transactions via POS, and represent the brand as the front-line ambassador.