Airport Retail Sales Associate – Upsell & Guest Experience

Lotte Duty Free Singapore; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Medical & Dental

Annual Leave Quota

Grooming & Meal Allowance (Up to $255)

Midnight Shift Allowance (Up to $440)

Variable Commission (Up to $400)

Variable Brand Incentive (Up to $100)

Joining Bonus ($600) for Local Full‑t‑

Job summary

Lotte Duty Free Singapore invites a proactive retail associate to join our airport team. You will upsell, stay informed on promotions, and keep shelves tidy per merchandising guidelines, while handling POS transactions accurately and adhering to duty-free rules.

We seek at least 1 year of sales experience, a professional appearance, and a positive attitude focused on customer satisfaction in a fast-paced environment. Shifts include weekends and public holidays at Changi Airport.

Qualifications

• Minimum education: GCE N/O level.
• At least 1 year of sales experience.
• Professional appearance.
• Positive attitude and customer satisfaction focus.
• Ability to read and write English.
• Ability to stand for extended periods.
• Ability to work rotating shifts at Changi Airport.

Responsibilities

• Upsell to achieve and exceed sales targets.
• Stay informed on new products and promotions to drive sales.
• Ensure shelves are well-stocked per merchandising guidelines.
• Perform daily housekeeping for cleanliness and safety.
• Process sales transactions and handle payments via POS system.
• Adhere to duty-free allowances, age restrictions, and other regulations.
• Act as front-line ambassador to uphold branding/image.
• Perform any ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Reading & writing English

Positive attitude

Teamwork

Flexibility (shifts)

Education

GCE 'N' or 'O' Level

Tools

POS system

Job description

Lotte Duty Free Singapore invites a proactive retail associate to join our airport team. You will upsell, stay informed on promotions, and keep shelves tidy per merchandising guidelines, while handling POS transactions accurately and adhering to duty-free rules.

We seek at least 1 year of sales experience, a professional appearance, and a positive attitude focused on customer satisfaction in a fast-paced environment. Shifts include weekends and public holidays at Changi Airport.