Airport Airline Customer Service Agent

Evergence Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

Evvergence Pte Ltd is hiring a Customer Service Check-In Agent at Changi Airport for a 1 year contract. The role covers counter check-in, luggage handling, boarding pass issuance, and assistance at self-check kiosks.

You will also manage departure/arrival gate duties and coordinate with crew to meet on-time departures. Candidates must attend a face-to-face interview on 7 Oct, 3pm and commit to 1 month of training starting in Oct.

Qualifications

• Handle counter check-in duties and boarding pass issuance.
• Assist passengers at self-check kiosks and bag drop kiosks.
• Perform gate duties, crowd control and coordination with crew.
• Meet scheduling needs and complete any other duties as assigned.

Responsibilities

• Handling Counter Check In duties, verify tickets and documents.
• Weigh/tag luggage and process boarding passes for passengers.
• Assist passengers at kiosks and assist at auto bag drop kiosks.
• Coordinate with crew to ensure timely gate activities and departure.
• Attend to miscellaneous duties when assigned.

Skills

Customer service

English proficient

Communication skills

Presentable appearance

Job description

CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract

• MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)

• Must be able to attend a face-to-face interview on 7 Oct, 3pm.

Job Description:
1. Handling Counter Check In duties.
- Check and ensure that flight tickets and travel documents are valid for flight
- Weigh and tag passengers’ luggage.
- Processing and issuing of boarding pass.
- Assisting passengers at self-Check In kiosks and auto bag drop kiosks.

2. Departure/Arrival gate duties
- Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight
- Crowd control
- Assisting passengers with special needs
- Direct disembarking passengers to respective areas such as immigration and baggage collection belts
- Meet & Greet
- Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.

3. Other miscellaneous duties when assigned

Shift Schedule: 44hrs a week (5/6 ALTERNATE workday week Monday – Sunday)
Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example:

• 1000 - 1900

• 1200 - 2100

Requirements:
- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
- Positive attitude with excellent customer service skills
- Good communication skills and command of English
- Possess basic computer skills