Airfreight Customer Service Lead - End-to-End Ops (East)

Celecti Pte Ltd; Singapore; Presencial; SGD 41.000 - 49.000; Jornada completa

Descripción de la vacante

Celecti Pte Ltd is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer support across import and export operations. The role is based in East Singapore and requires coordination with airlines, ground handlers, and customs authorities to ensure compliant shipment execution.

You will monitor shipment progress, handle inquiries, and escalate issues as needed, while maintaining accurate records and reporting

Formación

• Min. GCE ‘O’Level/ NITEC or equivalent qualification.
• Min. 2 years of airfreight import and export operations experience.
• Working knowledge of CargoWise system is an advantage.

Responsabilidades

• Manage end-to-end airfreight shipments including booking, documentation, airline and ground handling coordination, import customs clearance, export processing, billing, and shipment completion
• Serve as the main customer contact for import and export shipments, providing timely updates, handling enquiries, and resolving operational issues
• Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth and compliant shipment execution
• Monitor shipment progress against SLA and KPI requirements, ensuring service standards are consistently met
• Take ownership of complex shipments and proactively resolve delays, discrepancies, and customs-related issues
• Ensure accurate maintenance of shipment records, documentation, and reporting for operational and compliance purposes
• Escalate unresolved issues to management with clear follow-through and resolution tracking

Educación

GCE O’Level / NITEC or equivalent

Herramientas

CargoWise

Descripción del empleo

Celecti Pte Ltd is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer support across import and export operations. The role is based in East Singapore and requires coordination with airlines, ground handlers, and customs authorities to ensure compliant shipment execution.

You will monitor shipment progress, handle inquiries, and escalate issues as needed, while maintaining accurate records and reporting