Airfreight Customer Experience Specialist

AGI FREIGHT SINGAPORE PTE LTD; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

AGI Freight Singapore Pte Ltd is seeking a customer-focused logistics coordinator to manage new and existing clients and coordinate air/coloader bookings. You will handle daily customer service duties and respond to client inquiries promptly.

The role requires good English communication, the ability to work under pressure, and attention to cost and documentation for import/export shipments. Experience in freight procedures is preferred.

Qualifications

• Minimum 1 years' of related work experience.
• Good understanding of airlines or coloaders
• Experiences with shipping procedures.
• Good command of written and spoken English.
• Self-motivated.
• Customer oriented
• High endurance
• Able to work under pressure
• Certificate with Transport Logistics or DGR will be added advantage.
• Import/Export Documentation

Responsibilities

• Manage new and existing clients.
• Respond to daily customer services duties
• Manage clients' booking with airlines or coloaders
• Manage clients' logistics request and needs
• Input shipment detail and job costing into the freight systems
• Check costing and accept or dispute any vendors billing not in line with quotation.
• Maintain good customer service relationship with local and oversea clients/agents, airlines representatives and coloaders.
• Other duties as may be delegated by management from time to time.

Skills

Customer service

English proficiency

Client management

Pressure handling

Self-motivated

Endurance

Import/Export documentation

Education

Transport Logistics Certification (DGR advantageous)

Job description

AGI Freight Singapore Pte Ltd is seeking a customer-focused logistics coordinator to manage new and existing clients and coordinate air/coloader bookings. You will handle daily customer service duties and respond to client inquiries promptly.

The role requires good English communication, the ability to work under pressure, and attention to cost and documentation for import/export shipments. Experience in freight procedures is preferred.