Air Import or Export Customer Service

Align Recruitment Pte Ltd; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

Align Recruitment Pte Ltd is seeking an Import or Export Customer Service professional in Singapore to manage daily logistics communications and documentation for export and import operations.

You will handle bookings, provide flight information within one hour, ensure compliance of export documents, and collaborate with planning, operations, warehouse, and sales teams.

The role requires experience with Cargowise One and strong communication, with a salary between 3500 and 4000 SGD monthly.

Qualifications

• Relevant working experience.
• Must have Cargowise One system experience.

Responsibilities

• Direct customer contact providing excellent, amiable, trustworthy service.
• Provide flight information to customers within one hour after booking is received.
• Ensure export documents are compliant when processing export work orders.
• Apply for export permissions and expedite processing of other export customs.
• Answer all calls within three rings.
• Monitor shipment status and notify customers of irregularities.
• Coordinate with planning, operations, warehouse and traffic teams.
• Ensure freight rates are accurate and up-to-date.
• Stay updated on airline or government requirements.
• Submit monthly customer reports on time.
• Communicate with internal and external parties regarding shipment status.
• Track and organize shipments per SOP.
• Coordinate with sales and other functions on unique arrangements.
• Create bills, reports, and schedule cargo deliveries using Cargowise One.
• Collaborate with colleagues, clients, suppliers, operations and sales to ensure accuracy and timeliness of reports, bills and deliveries.
• Prepare daily reports to track and revise operations.
• Maintain strong verbal and written communication.
• Communicate effectively with Sales, Customer Service, and clients to meet deadlines.
• Maintain tidy and well-organized workspace.
• Follow-up effectively with basic knowledge of key account management.

Skills

Customer service

Tools

Cargowise One

Job description

Position: Import or Export Customer Service
Salary: $3500 (export) $4000 (import)
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities: Export

• Direct Customer Contact: Excellent, amiable, and trustworthy service is provided.

• After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour).

• When processing the export work order, make sure that the export documents are compliant.

• Apply for the appropriate export permission and expedite the processing of other export customs.

• All calls must be answered within three ringing tones. (without fail)

• Always keep an eye on the onboard status and notify the customer of any irregularities.

• Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.

• Making sure that the applicable freight rates are accurate and up to current at all times.

• Always aware of and up to date on any new requirements or modifications made by airlines or the government.

• Make sure that every monthly customer report is consistently submitted on time.

• Communicating with internal and external parties regarding the management and status of shipments.

• Making sure that every shipment is properly tracked and organized in accordance with SOP.

• Working on unique arrangements with sales and other function groups.

Job Responsibilities: Import

• Creating bills, reports, and scheduling cargo deliveries using the Cargowise One system.

• Collaborate closely with coworkers, clients, suppliers, and operations and sales colleagues that reports, bills, and cargo delivery arrangements are accurate, timely, and comprehensive.

• Reports to track and revise every day.

• Excellent verbal and email communication abilities. Practice writing and speaking, being sure to get acknowledgements to finish the communication process.

• Able to communicate effectively with Sales, Customer Service, and the client to fulfill duties on time.

• Extremely tidy and well-organized at work.

• Effective follow-ups; basically, possessing fundamental knowledge of key account management.

Qualifications & Requirements:

• Relevant working experience.

• Must have Cargowise One system experience.