Air Freight Process Excellence Specialist (Singapore)

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd is seeking a Business Process Excellence Specialist to drive process consistency and improvements for air freight operations in Singapore, including supporting CargoWise implementation.

The role involves reviewing workflows, enforcing SOPs, mapping requirements, and coaching frontline teams, with close collaboration across Operations, Product, and regional BPE teams. Fluency in English and Mandarin is preferred for China HQ coordination.

Qualifications

• At least 3 years of experience in air freight or freight forwarding operations.
• Hands-on experience using CargoWise and process-improvement initiatives.
• Ability to document requirements and translate issues into actionable solutions.
• Experience in UAT, change requests or frontline training is advantageous.
• Proficient in English and Mandarin for coordination with China HQ on processes.
• Strong coordination, attention to detail and end-to-end issue resolution.

Responsibilities

• Review air freight workflows, documentation and practices across Singapore stations; identify gaps and implement improvements.
• Enforce SOPs, policies and operational requirements, and monitor compliance and performance.
• Translate operational needs into system requirements; manage change requests with regional HQ.
• Support CargoWise implementation, including process mapping, UAT, issue tracking and rollout.
• Coach frontline teams on SOPs and system use; communicate changes clearly.
• Coordinate with Operations, Product, regional BPE and Technology teams to resolve issues.
• Prepare process readiness for new air freight operations or station launches in Singapore.
• Monitor process compliance, system adoption and relevant KPIs; provide updates.

Skills

Air freight operations

Process improvement

SOP implementation

Front-line training

Change requests

UAT testing

Tools

CargoWise

Job description

S.F. Express (Singapore) Pte Ltd is seeking a Business Process Excellence Specialist to drive process consistency and improvements for air freight operations in Singapore, including supporting CargoWise implementation.

The role involves reviewing workflows, enforcing SOPs, mapping requirements, and coaching frontline teams, with close collaboration across Operations, Product, and regional BPE teams. Fluency in English and Mandarin is preferred for China HQ coordination.