Air Freight Process Excellence Lead

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a Business Process Excellence (BPE) Specialist to drive process consistency for our air freight operations in Singapore.

You will shape operational processes for the Singapore hub and support CargoWise implementation, including mapping, UAT, training and rollout. The role requires 3+ years in air freight operations, hands-on CargoWise experience, and strong English and Mandarin communication to liaise with China HQ.

Qualifications

• At least 3 years of experience in air freight or freight forwarding operations.
• Hands-on experience using CargoWise, SOP implementation or system rollout.
• Able to document requirements and work with different teams to implement solutions.
• Experience in UAT, change requests or frontline training is an advantage.
• Good written and spoken English and Mandarin.

Responsibilities

• Review air freight workflows, documentation and practices across Singapore stations; identify gaps and improvements.
• Implement and monitor SOPs, policies and operational requirements.
• Translate needs into clear process and system requirements; manage change requests with regional/headquarters teams.
• Support CargoWise implementation and system enhancements, including mapping, UAT, issue tracking, and training.
• Coach front-line teams on SOPs and system use and communicate changes clearly.
• Coordinate with Operations, Product, regional BPE and Technology teams to resolve issues.
• Support readiness for new air freight operations or station launches in Singapore.
• Monitor process compliance and KPI adoption; provide regular updates.

Skills

English

Mandarin

Coordination

Tools

CargoWise

Job description

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a Business Process Excellence (BPE) Specialist to drive process consistency for our air freight operations in Singapore.

You will shape operational processes for the Singapore hub and support CargoWise implementation, including mapping, UAT, training and rollout. The role requires 3+ years in air freight operations, hands-on CargoWise experience, and strong English and Mandarin communication to liaise with China HQ.