Air Freight Operations Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 48,000 - 80,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an experienced airfreight forwarder to manage end-to-end shipments from Singapore.

You will coordinate with airlines, ground handlers, trucking partners, and customs authorities to ensure timely, compliant delivery for import and export shipments. The role requires solid knowledge of airfreight import processes and customs, plus hands-on experience with Cargowise.

Qualifications

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience managing multiple airfreight import shipments simultaneously.
• Hands-on experience using Cargowise is preferred.

Responsibilities

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with SLAs, KPIs, and internal procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Skills

Airfreight operations

Customer service

Multi-tasking

Problem solving

Education

Diploma in Logistics

Tools

Cargowise

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an experienced airfreight forwarder to manage end-to-end shipments from Singapore.

You will coordinate with airlines, ground handlers, trucking partners, and customs authorities to ensure timely, compliant delivery for import and export shipments. The role requires solid knowledge of airfreight import processes and customs, plus hands-on experience with Cargowise.