Air Freight Customer Service Manager [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a capable leader to head and oversee the Customer Service team supporting Sales and global MNC clients.

You will ensure SOP and KPI compliance while coordinating with import/export operations to guarantee timely shipment execution. You will manage customer expectations, liaise with overseas offices and agents on shipment coordination, support Sales with client engagement and pricing, and drive continual service improvement through issue investigation and

Responsibilities

• Lead and oversee the Customer Service team supporting Sales and global MNC clients
• Ensure team compliance with SOPs and service KPIs
• Work closely with import and export operations to ensure timely shipment execution
• Manage and align customer expectations with internal operational capabilities
• Liaise with overseas offices and agents on shipment coordination and updates
• Support Sales activities including client engagement, pricing support, and business development
• Investigate service-related issues and implement corrective and preventive actions
• Prepare regular service performance and management reports

Job description

• Lead and oversee the Customer Service team supporting Sales and global MNC clients
• Ensure team compliance with SOPs and service KPIs
• Work closely with import and export operations to ensure timely shipment execution
• Manage and align customer expectations with internal operational capabilities
• Liaise with overseas offices and agents on shipment coordination and updates
• Support Sales activities including client engagement, pricing support, and business development
• Investigate service-related issues and implement corrective and preventive actions
• Prepare regular service performance and management reports

Wecruit Pte Ltd
EA License No.20C0270