Air Export Operations & Customer Care Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking an Airfreight Export Operator to coordinate end-to-end airfreight shipments from booking to closure. You will prepare export documents, liaise with airlines and customs, monitor cargo readiness, and provide timely updates to customers.

This role involves resolving issues, supporting process improvements, mentoring junior team members, and maintaining accurate shipment records. EA License No: 20C0270 is listed in the ad.

Responsibilities

• Coordinate airfreight exports from booking to shipment closure.
• Handle enquiries, provide status updates and meet service requirements.
• Coordinate with airlines, ground handlers, transport providers and customs.
• Prepare and verify export shipping documents for compliance.
• Monitor cargo readiness and shipment progress; follow up on delays.
• Resolve issues and escalate complex cases to management.
• Maintain shipment records, reports and billing documentation.
• Support process improvements to streamline exports and customer experience.
• Provide guidance to junior team members and support daily activities.
• Perform other job-related duties as assigned.

Job description

WECRUIT PTE. LTD. is seeking an Airfreight Export Operator to coordinate end-to-end airfreight shipments from booking to closure. You will prepare export documents, liaise with airlines and customs, monitor cargo readiness, and provide timely updates to customers.

This role involves resolving issues, supporting process improvements, mentoring junior team members, and maintaining accurate shipment records. EA License No: 20C0270 is listed in the ad.