AIP-Client Manager

SoftwareONE Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SoftwareOne Pte Ltd in Singapore seeks a Client Manager to build strong customer relationships, ensuring an exceptional customer experience while maximizing value across the lifecycle.

The role combines account management, sales, customer engagement, and marketing-led growth to identify opportunities, expand the customer base, and strengthen loyalty with IT to C-level stakeholders.

Qualifications

• Graduate degree in Business Management or Computer Science (Class of 2024/2025).
• Strong passion for a career in sales.
• Fluent in English verbal and written.

Responsibilities

• Be the primary point of contact and build and maintain long-term relationships with customers.
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors.
• Take ownership on the customer experience.
• Understand customer needs and business objectives and offer the right solutions to customers.
• Ensure the timely and successful delivery of our solutions.

Education

Graduate degree in Business Management or Computer Science

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Role Overview

The Client Manager is responsible for building strong, strategic relationships with SoftwareOne customers, ensuring an exceptional customer experience while maximizing value throughout the customer lifecycle. The role combines account management, sales, customer engagement, andmarketing-led growth to strengthen customer loyalty, increase brand advocacy, and identify opportunities for expansion.

Key Responsibilities

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
• Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts.
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrate proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services

What we need to see from you

• Graduate degree in Business Management or Computer Science (Class of 2024/2025)
• Strong passion for a career in sales
• Fluent in English verbal and written

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at @softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.