AI Security Forward-Deployed Engineer: Customer Success

F5 Networks Singapore Pte Ltd; Singapore; On-site; SGD 140,000 - 210,000; Full time

Benefits offered by this job

Career growth and development

Recognitions and Rewards

Employee Assistance Program

Competitive pay and benefits

Culture of Giving Back

Diversity & Inclusion groups

Job summary

F5 Networks Singapore Pte Ltd is seeking a Forward Deployed Engineer to lead technical onboarding and post-sales implementations, acting as the primary technical contact for customer engineering and security teams. You will guide structured deployment plans and ensure rapid time-to-value in complex environments.

You will collaborate with Solutions Engineering, Services and Product while managing risk, documenting runbooks, and advocating for customers to influence future offerings in a

Qualifications

• 8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar).
• Experience building and/or deploying AI Systems/Applications.
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols).
• Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations).
• Experience working with enterprise customers in regulated industries (AI/ML or cybersecurity products).
• Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
• Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive.
• Red Hat Certified Specialist in OpenShift Administration- nice to have

Responsibilities

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams.
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably.
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed.
• Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing.
• Document repeatable processes, technical guides, implementation templates, and internal runbooks.
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams.
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services

Skills

Post-sales exp

AI/Systems deployment

Enterprise infra

Deployments on-prem

Regulated industries

Communication

Adaptable

OpenShift cert

Job description

F5 Networks Singapore Pte Ltd is seeking a Forward Deployed Engineer to lead technical onboarding and post-sales implementations, acting as the primary technical contact for customer engineering and security teams. You will guide structured deployment plans and ensure rapid time-to-value in complex environments.

You will collaborate with Solutions Engineering, Services and Product while managing risk, documenting runbooks, and advocating for customers to influence future offerings in a