AI Platform Operations Engineer
FPT Asia Pacific Pte Ltd
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Job summary
FPT Asia Pacific Pte Ltd is seeking Operations Support Engineers to maintain enterprise AI platforms (including ChatGPT Enterprise, Microsoft 365 Copilot) and support onboarding, licensing, and governance. Senior Consultants will lead major incidents and drive platform improvements.
The role covers daily operations, monitoring, change management and cross-team coordination with product, engineering, cybersecurity and vendor teams in a large enterprise environment.
Qualifications
- Bachelor-level degree or diploma in IT, CS, IS, or engineering.
- Hands-on IT operations, application support, SaaS admin, cloud/service operations experience.
- Familiarity with IT service management processes (incident, change, problem, service requests).
- Experience with identity/access management (SSO, RBAC) and user lifecycle management.
- Knowledge of Microsoft Entra ID and RBAC concepts.
- Understanding of cybersecurity, data protection, and governance requirements.
Responsibilities
- Operate enterprise AI platforms with tenant/workspace administration.
- Onboard users, configure services and manage access.
- Monitor service availability and performance; assist incident resolution.
- Manage AI licenses, entitlements and credit allocations; support billing/chargeback.
Skills
Education
Tools
Job description
FPT Asia Pacific Pte Ltd is seeking Operations Support Engineers to maintain enterprise AI platforms (including ChatGPT Enterprise, Microsoft 365 Copilot) and support onboarding, licensing, and governance. Senior Consultants will lead major incidents and drive platform improvements.
The role covers daily operations, monitoring, change management and cross-team coordination with product, engineering, cybersecurity and vendor teams in a large enterprise environment.
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