Public Sector AI Platform Operations Engineer

NanoSoft Business systems Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

4 days ago

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Job summary

NanoSoft Business systems Pte Ltd in Singapore seeks Operations Support Engineers to sustain the WOG AI services, including ChatGPT Enterprise, Microsoft 365 Copilot and Google Gemini Enterprise, ensuring reliability, security and effective delivery to government agencies.

You will manage AI platform administration, incident resolution, onboarding, licence and credit operations, and work with product, engineering, cybersecurity and vendors to rollout new capabilities and drive automation and

Qualifications

Experience with enterprise IT operations and AI platforms.
Knowledge of service monitoring and incident resolution processes.
Ability to coordinate with multiple vendors and government agencies.

Responsibilities

AI Platform Operations: manage day-to-day operations of WOG AI platforms, tenant/workspace administration, user provisioning, access management, and configuration.
Licence and AI Credit Management: administer licences, entitlements and credit allocations, including provisioning and billing.
Agency Onboarding and Support: coordinate onboarding and provide technical guidance to agency IT teams and service desks.
Change and Release Management: support upgrades and feature rollouts, including testing and operational readiness.
Security and Governance: maintain security configurations and support audits.
Automation and Service Improvement: develop low-code workflows and automation to streamline processes.
Vendor and Stakeholder Coordination: collaborate with vendors and government agencies to resolve issues and drive improvements.