Enterprise AI Operations Engineer

FPT Asia Pacific; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FPT Asia Pacific is seeking Operations Support Engineers at Consultant and Senior Consultant levels to ensure reliable, secure delivery of enterprise AI services. You will handle AI platform administration, onboarding, licence management and automated operations in a large-scale environment.

Senior Consultant role adds ownership of complex issues, leading major incidents and guiding other engineers while collaborating with product, engineering, cybersecurity and vendors.

Qualifications

• Diploma or degree in CS/IT/Engineering or related field.
• Experience in IT operations, enterprise SaaS administration or IT service management.
• Hands-on platform administration, IAM, troubleshooting and incident resolution.
• Knowledge of SSO, Entra ID, RBAC and user lifecycle management.

Responsibilities

• Manage daily operations of enterprise AI platforms and tenant/workspace admin.
• Monitor availability, performance and utilisation; troubleshoot incidents.
• Administer subscriptions, licences and AI credits; support billing and reconciliation.
• Onboard users, provide technical guidance and maintain SOPs.
• Support platform upgrades, integrations and change management.
• Coordinate with vendors and cross-functional teams.

Skills

IT operations

Application support

Enterprise SaaS

IAM / access

SSO / Entra ID

RBAC

Incident resolution

Automation

PowerShell

Python

Power Automate

REST APIs

ServiceNow

Security governance

Education

Diploma or Degree in Computer Science / IT / Engineering

Tools

Microsoft 365

ChatGPT Enterprise

Google Workspace

Gemini Enterprise

Power BI

ServiceNow

Job description

FPT Asia Pacific is seeking Operations Support Engineers at Consultant and Senior Consultant levels to ensure reliable, secure delivery of enterprise AI services. You will handle AI platform administration, onboarding, licence management and automated operations in a large-scale environment.

Senior Consultant role adds ownership of complex issues, leading major incidents and guiding other engineers while collaborating with product, engineering, cybersecurity and vendors.