UX Researcher & Service Designer

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore seeks a senior UX researcher to lead discovery, map end-to-end processes, and turn observations into actionable design requirements for new digital tools.

You will synthesize patterns, validate concepts through prototypes, and facilitate cross‑functional workshops with agency teams and stakeholders to drive buildable clarity in ambiguous problem spaces.

Qualifications

• Strong generative research and synthesis abilities to turn messy inputs into clear insights.
• Experience shaping ambiguous problem spaces in service design or product discovery.
• Proven workshop facilitation and stakeholder engagement skills.
• Ability to work independently in exploratory 0-to-1 contexts.
• Comfort designing for process and workflow problems, not just interfaces.
• Interest in AI-assisted tools or agents is a plus.

Responsibilities

• Run discovery with agency teams to understand ideation, information gathering, and requirements for digital products.
• Map the end-to-end process from idea to defined requirement, surfacing where teams stall or diverge.
• Identify patterns and friction points across teams and synthesize into structured insights.
• Translate findings into design principles and requirements for a supporting tool or agent.
• Prototype and test process interventions to validate buildable clarity.
• Facilitate workshops to frame problems, align stakeholders, and test concepts.

Skills

Generative research

Synthesis

Workshop facilitation

Stakeholder engagement

Independent work

AI tools exposure

Job description

Key Responsibilities:

• Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
• Map the end-to-end process from the initial business idea to the defined requirement, surfacing where teams get stuck, lose information, or diverge.
• Identify patterns, friction points, and unmet needs across teams, and synthesize them into clear, structured insights.
• Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
• Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
• Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.

Qualifications & Skill Sets:

• At least 5 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces.
• Strong generative research and synthesis skills, with the ability to turn messy, scattered inputs into structured insights.
• Comfortable designing for process and workflow problems, not only interface problems.
• Confident in workshop facilitation and stakeholder engagement.
• Ability to work independently in an exploratory 0-to-1 context where the end product is not yet defined.
• Interest in or exposure to AI-assisted tools or agents is an advantage.