AI-Driven Operations & Automation Analyst

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Shopee Singapore Private Limited is seeking a talented professional to help shape the platform's post-purchase experience. You will analyse user pain points, conduct competitor benchmarking, and identify gaps to drive a smoother customer journey across checkout, delivery, returns and after-sales support.

You will design and deploy scalable AI-powered automation to improve auto-judging accuracy, partner with Product, Tech and Data teams to define metrics, and translate data-driven insights into

Qualifications

• Bachelor's degree in any field; a Master's degree is a plus but not required.
• Minimally 2 years of full-time work experience.
• At least 1 year of relevant full-time working experience in AI-driven products, AI automation, AI transformation, or related fields.
• Strong analytical and problem-solving abilities, with a track record of turning data into actionable insights and decisions.
• Demonstrated experience translating ambiguous business problems into structured technical requirements for Product/Tech/Data teams.
• Comfortable operating in a dynamic and collaborative environment.

Responsibilities

• Analyse user pain points and conduct competitor benchmarking to uncover gaps in the platform's end-to-end post-purchase experience
• Drive operational excellence by optimising cost, risk, and workforce efficiency - building scalable, sustainable operations while enhancing customer experience
• Design and deploy scalable AI-powered automation solutions to enhance auto-judging accuracy and capabilities
• Partner with Product, Tech, and Data teams to define evaluation metrics, guardrails, and rollout plans for AI-driven decision-making, translating operational risk tolerance into model requirements
• Perform in-depth data analysis and market research to gather actionable insights, guide strategic direction, and identify continuous improvement opportunities

Education

Bachelor's degree

Master's degree a plus

Job description

Shopee Singapore Private Limited is seeking a talented professional to help shape the platform's post-purchase experience. You will analyse user pain points, conduct competitor benchmarking, and identify gaps to drive a smoother customer journey across checkout, delivery, returns and after-sales support.

You will design and deploy scalable AI-powered automation to improve auto-judging accuracy, partner with Product, Tech and Data teams to define metrics, and translate data-driven insights into