Senior Product Data Analyst, Shop Chatbot & AI Chat

Shopee; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Shopee in Singapore is seeking a data-driven product professional to join the Product Management team. You will collect and analyze chatbot interaction and user behavior data, design dashboards, and monitor KPIs to inform decisions across product, operations, and engineering.

Collaborate with data scientists and engineers, contribute to model evaluation and A/B testing, and translate insights into actionable recommendations that improve user experience and business outcomes.

Qualifications

• Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred.
• Proficient in SQL and comfortable working with large datasets.
• Familiarity with Python, R, or other data analysis tools is a plus.
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage.
• Strong analytical thinking, communication skills, and team spirit.
• Passion or interest in chatbot products, AI technologies, or natural language processing is a plus.

Responsibilities

• Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issue.
• Design and maintain dashboards and reports to support product, operations, and engineering team.
• Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insight.
• Collaborate with data scientists, product managers, and engineers to support business decisions and product improvement.
• Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization.

Skills

SQL

Python/R

Data viz tools

Analytical thinking

Communication

Team spirit

AI/chatbot interest

Education

Bachelor’s degree in any discipline

Tools

Tableau

Power BI

Looker

Job description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

Job Description:

• Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issue
• Design and maintain dashboards and reports to support product, operations, and engineering team
• Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insight
• Collaborate with data scientists, product managers, and engineers to support business decisions and product improvement
• Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization

Requirements:

• Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
• Proficient in SQL and comfortable working with large datasets
• Familiarity with Python, R, or other data analysis tools is a plus
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
• Strong analytical thinking, communication skills, and team spirit
• Passion or interest in chatbot products, AI technologies, or natural language processing is a plus