AI-Driven Digital Workplace Solution Architect (Presales)

FUJITSU ASIA PTE LTD

Singapore

Remote

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

FUJITSU ASIA PTE LTD is seeking a Solution Architect (Digital Workplace – Services Led) to drive end‑to‑end Digital Workplace solutions for enterprise clients in Singapore. You will lead architecture, presales, and delivery across Modern Service Desk, Field Services, and Onsite Support, leveraging automation, conversational AI, and DEX capabilities.

You will collaborate with Sales, Consulting, and Service Line teams to craft competitive, scalable service designs while ensuring alignment with

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 8 years of experience designing and delivering Digital Workplace/ EUC/ ITSM solutions in enterprise environments.
Strong understanding of ITIL/ITSM/DSM frameworks and related processes.
Hands‑on or architectural experience with ITSM platforms (e.g., ServiceNow).
Familiarity with Digital Workplace technologies including endpoint management and analytics.
Exposure to Conversational AI and chatbots is highly desirable.
Experience in designing service operating models, SLAs/XLAs, and support structures.
Excellent stakeholder management and communication skills.

Responsibilities

Lead solutioning for enterprise Digital Workplace initiatives across Modern Service Desk, Field Services, and Onsite Support.
Drive presales engagements with Sales, Consulting, and Service Line teams to shape solutions.
Design end‑to‑end architectures and integration patterns across ITSM and enterprise systems.
Collaborate with governance, risk, and compliance teams to ensure security and policy alignment.
Contribute to pricing strategies and value propositions for improved user experience and cost efficiency.