AI-Driven Digital Workplace Engineer

ISDN HOLDINGS LIMITED; Singapore; Remote; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Regional exposure

AI adoption journey

AI tools and automation

Job summary

ISDN Holdings Limited seeks a Digital Workplace & IT Support Engineer to support our regional IT operations, emphasizing Microsoft 365 administration, business automation, cybersecurity, and AI-powered workplace solutions.

The role requires independent work, ownership of day-to-day IT ops, and active promotion of digital innovation across the Group, including Copilot, Power Apps/Power Automate, and automation initiatives.

Qualifications

• Diploma or degree in IT, CS, IS, or related field.
• 3–5 years in IT support, systems administration, or digital workplace environments.
• Hands-on with Microsoft 365, SharePoint, Teams, Entra ID, and Intune.
• Power Platform (Power Apps and Power Automate) experience preferred.
• Knowledge of cybersecurity best practices and cloud technologies.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent communication across functions.
• Passion for AI, automation, and emerging technologies.

Responsibilities

• Provide end-user IT support for hardware, software, network, and Microsoft 365 services.
• Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, Entra ID, and Intune.
• Manage user accounts, device deployment, access permissions, onboarding, and onboarding activities.
• Develop and maintain business solutions using Power Apps and Power Automate.
• Support deployment, governance, and user adoption of Microsoft Copilot and AI productivity tools.
• Identify opportunities to automate manual processes and improve business efficiency.
• Support cybersecurity initiatives, including MFA, endpoint protection, device security, and security monitoring.
• Maintain IT assets, technical documentation, and operational procedures.
• Work closely with business users to drive digital workplace innovation and process improvement.
• Act as an internal AI Champion by promoting AI adoption, knowledge sharing, and best practices across the organization.

Skills

IT support

Customer service

Independent worker

Education

Information Technology diploma/degree

Tools

Microsoft 365

SharePoint

Teams

Entra ID

Intune

Power Platform

Job description

ISDN Holdings Limited seeks a Digital Workplace & IT Support Engineer to support our regional IT operations, emphasizing Microsoft 365 administration, business automation, cybersecurity, and AI-powered workplace solutions.

The role requires independent work, ownership of day-to-day IT ops, and active promotion of digital innovation across the Group, including Copilot, Power Apps/Power Automate, and automation initiatives.