AI-Driven Customer Support Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Manus AI in Singapore seeks an Operations Associate to manage daily user emails and direct messages, categorize requests, and record processing results to ensure smooth workflows.

You will escalate complex issues to relevant teams, collaborate cross-functionally, and help organize customer feedback to optimize service processes.

Fresh graduates are welcome; a poly diploma or equivalent is acceptable, and strong written communication is valued for success.

Qualifications

• Must have poly diploma or equivalent education or above; fresh graduates welcome.
• Familiar with email processing procedures and strong written communication.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, summarize common issues, generate reports to support decision optimization.

Skills

Email processing

Communication

Proactive learning

Customer service

AI SaaS familiarity

Ticketing systems

Data analysis

Cross-functional teamwork

Education

Poly diploma or equivalent

Job description

Manus AI in Singapore seeks an Operations Associate to manage daily user emails and direct messages, categorize requests, and record processing results to ensure smooth workflows.

You will escalate complex issues to relevant teams, collaborate cross-functionally, and help organize customer feedback to optimize service processes.

Fresh graduates are welcome; a poly diploma or equivalent is acceptable, and strong written communication is valued for success.