AI Product Support & Insights Specialist

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. invites you to join a growing AI software company in Singapore as a frontline user support lead.

You will own day-to-day support channels, triage inquiries, document interactions, and drive knowledge base improvements to reduce repeat questions. You will coordinate with product, engineering, and operations to push for timely resolutions, track user-reported issues, and translate insights into product enhancements.

Qualifications

• Experience in customer service or user operations preferred.
• Familiarity with AI or SaaS products is a bonus.
• Basic data analysis and report-writing skills are advantageous.

Responsibilities

• Own day-to-day management of user support channels (emails, DMs).
• Escalate complex issues to product/engineering teams for timely resolution.
• Consolidate user feedback to identify recurring themes and improve processes.
• Track user-reported bugs and liaise with technical teams for improvements.
• Maintain risk records related to user issues and flag patterns.
• Prepare regular summaries on common inquiries and trends for leadership.
• Collaborate with product/engineering to translate insights into improvements.
• Build and document a knowledge base to enable efficient self-service.

Skills

Written communication

Customer service

Data analysis

Proactive learner

Tools

Ticketing systems

CRM software

Job description

DADACONSULTANTS PTE. LTD. invites you to join a growing AI software company in Singapore as a frontline user support lead.

You will own day-to-day support channels, triage inquiries, document interactions, and drive knowledge base improvements to reduce repeat questions. You will coordinate with product, engineering, and operations to push for timely resolutions, track user-reported issues, and translate insights into product enhancements.