Customer Support Specialist / User Operation Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; Presencial; SGD 42 000 - 60 000; Tempo integral

Resumo da oferta

Manus AI in Singapore seeks an Operations Associate to manage daily user emails and direct messages, categorize requests, and record processing results to ensure smooth workflows.

You will escalate complex issues to relevant teams, collaborate cross-functionally, and help organize customer feedback to optimize service processes.

Fresh graduates are welcome; a poly diploma or equivalent is acceptable, and strong written communication is valued for success.

Qualificações

• Must have poly diploma or equivalent education or above; fresh graduates welcome.
• Familiar with email processing procedures and strong written communication.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsabilidades

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, summarize common issues, generate reports to support decision optimization.

Conhecimentos

Email processing

Communication

Proactive learning

Customer service

AI SaaS familiarity

Ticketing systems

Data analysis

Cross-functional teamwork

Formação académica

Poly diploma or equivalent

Descrição da oferta de emprego

About Manus AI

Manus is a general-purpose AI agent that bridges mind and action, handling complex tasks from start to finish. It enables people to delegate entire workflows across deep research, data analysis, and software development, turning advanced AI into reliable, practical results.

Key Responsibilities:

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;


• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;


• Organize customer feedback and assist in optimizing service processes;


• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Required Qualifications:

• Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);


• Familiar with email processing procedures, with good written communication skills;


• Good communication skills and service awareness;


• Proactive with strong learning ability;

Preferred Qualifications:

• Prior experience in customer service or user operations;


• Familiarity with AI or SaaS products;


• Experience with customer support or ticketing systems;


• Basic data analysis and reporting skills;


• Ability to work in a fast-paced, cross-functional environment.

Manus excels at various tasks in work and life, getting everything done while you rest at Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications.