AI Support Specialist - User Ops & Insights

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Manus AI is seeking a detail-oriented individual to help manage and respond to daily user emails and messages for Monica, an AI assistant product. You will escalate complex issues, organize feedback, and support improvements across cross-functional teams.

Ideal candidates hold a poly diploma or equivalent, have strong written communication skills, and demonstrate proactive learning and excellent service mindset. Fresh graduates welcome to apply.

Qualifications

• Fresh graduates are welcomed to apply.
• Familiar with email processing procedures, with good written communication skills.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Skills

Written communication

Communication skills

Service mindset

Proactive learner

Education

Poly diploma or equivalent

Job description

Manus AI is seeking a detail-oriented individual to help manage and respond to daily user emails and messages for Monica, an AI assistant product. You will escalate complex issues, organize feedback, and support improvements across cross-functional teams.

Ideal candidates hold a poly diploma or equivalent, have strong written communication skills, and demonstrate proactive learning and excellent service mindset. Fresh graduates welcome to apply.