AI-Driven Customer Acquisition Specialist

Convergys; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

Concentrix in Singapore is seeking a Sr. Specialist, Customer Acquisition - Inbound (English) to grow our SMB customer base in APJ. You will identify, engage, and qualify new customers while managing a pipeline from initial outreach to close or handoff.

The role blends prospecting, consultative selling, and data-driven insights to tailor AI solutions for advertising goals. You will conduct discovery, schedule meetings, and collaborate with cross-functional teams to drive revenue growth.

Qualifications

• Experience in customer acquisition, inbound sales, or digital advertising sales.
• Strong communication across multiple channels to engage prospective customers.
• Ability to leverage data-driven insights to prioritize opportunities.

Responsibilities

• Own and manage a pipeline of prospective customers from initial contact to qualified opportunity or close.
• Conduct inbound prospecting through phone, email, social channels.
• Research target accounts to personalize outreach and identify key decision-makers.
• Conduct discovery conversations to understand customer goals, audience, and advertising needs.
• Position AI solutions aligned to customer acquisition, engagement, and revenue objectives.
• Qualify leads against established criteria and ensure high-quality pipeline generation.
• Schedule and support introductory meetings, demos, and campaign discussions with prospective customers.
• Track outreach activity, pipeline, and customer engagement accurately within CRM systems.
• Leverage AI-powered tools and analytics to improve prospecting effectiveness, targeting, and conversion rates.
• Provide market feedback and insights on lead quality, customer trends, and campaign effectiveness.
• Achieve monthly and quarterly pipeline generation and sales targets.

Skills

Multichannel outreach

Inbound sales

CRM proficiency

English fluency

Prospecting

Tools

Salesforce

Job description

Concentrix in Singapore is seeking a Sr. Specialist, Customer Acquisition - Inbound (English) to grow our SMB customer base in APJ. You will identify, engage, and qualify new customers while managing a pipeline from initial outreach to close or handoff.

The role blends prospecting, consultative selling, and data-driven insights to tailor AI solutions for advertising goals. You will conduct discovery, schedule meetings, and collaborate with cross-functional teams to drive revenue growth.