Sr. Specialist, Customer Acquisition - Inbound (Korean Speaker)

Convergys; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Convergys is hiring a Sr. Specialist, Customer Acquisition - Inbound (Korean Speaker) in Singapore. You will engage high-intent inbound prospects, conduct structured discovery, and drive them through a value-based sales cycle from first contact to close.

You will meet monthly KPIs, manage pipeline in Salesforce, and collaborate with teams to deliver a smooth customer experience while staying current on product capabilities and AI use cases.

Qualifications

• Structured discovery to identify customer use cases, technical needs, and decision criteria.

Responsibilities

• Pipeline & Customer Engagement: Respond to inbound leads with timely outreach across calls, email, and digital channels.
• Sales Execution & Performance: Own the full sales cycle from first contact to signature, meeting KPIs.
• Collaboration & Customer Experience: Provide feedback to internal teams and maintain professional customer interactions.
• Product Knowledge & Market Awareness: Stay updated on product features and AI/ML market trends.

Skills

Discovery

Sales

Communication

CRM (Salesforce)

Korean language

Tools

Salesforce

Job description

## Sr. Specialist, Customer Acquisition - Inbound (Korean Speaker)Applylocations: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2time type: Full timeposted on: Posted Todayjob requisition id: R1751250Job Title:Sr. Specialist, Customer Acquisition - Inbound (Korean Speaker)Job DescriptionThe Customer Acquisition role is responsible for converting high-intent inbound interest into new Business and Enterprise customers. This role blends structured qualification, solution-based consultative selling, and disciplined pipeline management. You will engage prospects who are evaluating AI solutions, uncover business needs, and guide them through a streamlined and value-driven sales cycle. Success in this role requires strong discovery skills, the ability to articulate clear business value, and consistent performance across activity, conversion, and revenue targets. You will serve as a trusted advisor to prospects exploring how AI can transform their workflows, while ensuring a smooth and professional customer experience from first interaction to close.**Responsibilities:****Pipeline & Customer Engagement*** Respond to inbound leads with timely, high-quality outreach across calls, email, and digital channels.* Conduct structured discovery to identify customer use cases, technical needs, and decision criteria.* Guide prospects through a clear sales cycle that includes qualification, value articulation, product guidance, objection handling, and closing.**Sales Execution & Performance*** Own the full sales cycle from first contact to signature, ensuring a high-conversion customer journey.* Consistently meet or exceed monthly KPIs, including activity targets, conversion rates, pipeline coverage, and quota attainment.* Maintain crisp, accurate pipeline hygiene and forecasting in Salesforce.**Collaboration & Customer Experience*** Provide feedback on customer needs, competitive insights, and product opportunities to internal teams.* Uphold a high standard of professionalism, responsiveness, and customer-centric communication.**Product Knowledge & Market Awareness*** Stay up to date on the product functionality, new feature releases, and real-world use cases.* Understand AI/ML market trends and competitive dynamics to position the product effectively during customer conversations.* Stay flexible and able to be agile in an ever changing landscape* Ad hoc tasks givenLocation:SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2Language Requirements:Korean (Required)Time Type:Full time