AI Deployed Engineer (Copilot)

Concentrix Srev Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 180,000; Full time

Job summary

Concentrix is seeking an AI Deployed Engineer (Copilot) to lead hands-on adoption of Microsoft 365 Copilot and low-code AI agents in enterprise and public-sector environments in Singapore. The role includes designing and delivering Copilot training workshops, building AI agents with Agent Builder and Copilot Studio, and working directly with users to embed AI into daily workflows.

You will advise clients as a technical expert, ensure security/compliance, and help organisations realise value from

Qualifications

• Proven, hands-on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops.
• Proven experience delivering Agent Builder and Copilot Studio training workshops.
• Demonstrated experience building AI agents using Microsoft Agent Builder and Copilot Studio, from design through deployment.
• Strong working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, Outlook, Power Platform) and how Copilot integrates across it.

Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for a range of audiences, from end users to power users and administrators.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test, and govern their own AI agents.
• Build AI agents: Design, develop, and deploy custom AI agents using Microsoft Agent Builder and Copilot Studio, integrating with enterprise data sources, connectors, and Microsoft 365 services.
• Deploy and adopt: Support the rollout and adoption of Copilot across client organisations, including readiness assessment, configuration, use‑case discovery, and change management.
• Advise clients: Act as the on‑the‑ground technical expert, troubleshooting issues, gathering feedback, and translating user needs into practical AI solutions.
• Uphold security and governance: Ensure all training, development, and deployment activities comply with client security policies and government data‑handling requirements.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, and best‑practice documentation to scale adoption.

Skills

Facilitation skills

Communication

Stakeholder management

Microsoft 365 knowledge

Training delivery

Education

Microsoft Certified: Azure AI Fundamentals (AI-900)

Microsoft 365 Copilot and Agent Administration Fundamentals

Microsoft Certified: AI Agent Builder Associate

Microsoft Certified: Power Platform Fundamentals (PL-900)

Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Microsoft Applied Skills: Build an Agent in Microsoft Copilot Studio

Tools

Microsoft Agent Builder

Copilot Studio

Power Platform

Job description

Job Title: AI Deployed Engineer (Copilot) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients, hence achieving our vision. Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognised with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title

AI Deployed Engineer (Copilot)

Level

L400

Employment Type

Full-time

Security Requirements

Singapore Citizen, eligible to obtain and maintain Singapore Government security clearance (MINDEF vetting)

Location

Singapore (on-site at client premises, including secured government facilities, as required)

Role Summary

We are seeking an AI Deployed Engineer (Copilot) to lead the hands‑on adoption of Microsoft 365 Copilot and Microsoft’s low-code AI agent platforms within enterprise and public‑sector environments. In this client‑facing role, you will design and deliver Copilot training workshops, build production‑ready AI agents using Microsoft Agent Builder and Copilot Studio, and work directly with users to embed AI into their day‑to‑day workflows. You will be a trusted technical advisor — equal parts engineer, trainer, and enabler — helping organisations realise measurable value from their Microsoft AI investments while operating within strict security and compliance requirements.

Key Responsibilities

• Deliver Copilot training: Plan and facilitate Basic and Advanced Microsoft 365 Copilot training workshops for a range of audiences, from end users to power users and administrators.
• Deliver agent development training: Design and run Agent Builder and Copilot Studio training workshops, teaching participants to build, test, and govern their own AI agents.
• Build AI agents: Design, develop, and deploy custom AI agents using Microsoft Agent Builder and Copilot Studio, integrating with enterprise data sources, connectors, and Microsoft 365 services.
• Deploy and adopt: Support the rollout and adoption of Copilot across client organisations, including readiness assessment, configuration, use‑case discovery, and change management.
• Advise clients: Act as the on‑the‑ground technical expert, troubleshooting issues, gathering feedback, and translating user needs into practical AI solutions.
• Uphold security and governance: Ensure all training, development, and deployment activities comply with client security policies and government data‑handling requirements.
• Create enablement materials: Develop workshop content, hands‑on labs, reference guides, and best‑practice documentation to scale adoption.

Required Qualifications

• Proven, hands‑on experience conducting Basic and Advanced Microsoft 365 Copilot training workshops.
• Proven experience delivering Agent Builder and Copilot Studio training workshops.
• Demonstrated experience building AI agents using Microsoft Agent Builder and Copilot Studio, from design through deployment.
• Strong working knowledge of the Microsoft 365 ecosystem (Teams, SharePoint, Outlook, Power Platform) and how Copilot integrates across it.
• Excellent facilitation, communication, and stakeholder‑management skills, with the ability to explain complex AI concepts to non‑technical audiences.
• Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance, and willing to undergo the required vetting process.
• Willingness to work on‑site at client premises, including secured government facilities, as required.

Required Certifications

• Microsoft Certified: Azure AI Fundamentals (AI-900).
• Microsoft 365 Copilot and Agent Administration Fundamentals.
• Microsoft Certified: AI Agent Builder Associate.
• Microsoft Certified: Power Platform Fundamentals (PL-900).
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
• Microsoft Applied Skills: Build an Agent in Microsoft Copilot Studio.

Performance Evaluation

Performance in this role will be assessed through periodic performance feedback evaluation provided directly by the customer. The successful candidate is expected to consistently meet the customer’s quality, delivery, and professionalism standards throughout the engagement.

Preferred Qualifications

• Experience conducting training or delivering engagements for the Ministry of Defence (MINDEF) Singapore.
• Prior experience working within secured or classified government environments.
• Additional Microsoft role‑based certifications (e.g., MS‑102, PL‑200, AI‑102).
• Experience with the Power Platform, Power Automate, and Dataverse in support of agent development.
• Familiarity with responsible‑AI principles, data governance, and enterprise information‑security practices.

What We Offer

The opportunity to work at the forefront of enterprise AI adoption, delivering high‑impact training and building agents that transform how organisations work — including some of Singapore's most security‑conscious public‑sector clients. You will join a team that values technical excellence, continuous learning, and real‑world impact. This job description is intended to convey the general nature and scope of the role and is not an exhaustive list of duties. Requirements may evolve in line with client and project needs.

Location

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.