AI Data Service Ops Lead - Insight & Project Delivery

TikTok Pte. Ltd.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore seeks a senior analytics professional to own end-to-end data projects, ensuring alignment with LoB priorities and strong governance across metrics.

You will drive data accuracy, produce actionable insights, and collaborate with tech teams to build scalable dashboards for diverse business use cases. The role requires 5 years of analytics and exceptional communication skills to translate complex analyses into practical recommendations for stakeholders.

Qualifications

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business/project management, statistics, or a related field.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.
• Proficient in SQL (data extraction/manipulation), BI/visualization tools, and advanced Excel for data analysis and reporting.
• Able to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.

Responsibilities

• Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Delivery of performance scorecards across LoBs

Skills

SQL

BI/Visualization tools

Excel

Education

Bachelor's degree or higher

Tools

SQL

Excel

BI/Visualization tools

Job description

TikTok Pte. Ltd. in Singapore seeks a senior analytics professional to own end-to-end data projects, ensuring alignment with LoB priorities and strong governance across metrics.

You will drive data accuracy, produce actionable insights, and collaborate with tech teams to build scalable dashboards for diverse business use cases. The role requires 5 years of analytics and exceptional communication skills to translate complex analyses into practical recommendations for stakeholders.