AI Data Operations Project Lead

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok seeks an AI Project Manager (Features) for AI Data Service Operations in Singapore. You will lead data annotation projects end-to-end, translate product needs into labeling requirements, and coordinate across QA, vendor and business teams to hit targets.

The role focuses on governance, performance analytics, and continuous improvement—driving automation, risk management, and strategic reporting to leadership across a fast-paced global organization.

Qualifications

• Proven project/program management experience in AI data annotation environments, large-scale data operations, content moderation, or related fields.
• Track record of driving successful project and operational execution with cross-functional teams and third-party vendor partners.
• Strong data skills (Excel, SQL, dashboard development) and data-driven performance analysis.
• Experience in driving continuous operational quality optimization and process improvement.
• Ability to independently learn and own multiple projects/work streams, while prioritizing tasks and timelines.
• Excellent stakeholder management and communication skills, with experience collaborating with regional or global teams in a fast-paced environment.

Responsibilities

• Lead data annotation projects: manage end-to-end execution of multiple projects, ensuring performance targets and SLAs are met.
• Serve as the primary stakeholder interface for key internal requestors: translate product or business needs into clear labeling project requirements and delivery plans.
• Drive delivery governance and cross-functional collaboration: establish operating rhythms, execution reviews, and escalation frameworks across QA, vendor, and business teams.
• Leverage data to manage performance: monitor dashboards, detect anomalies, and perform data and root cause analysis to maintain quality and efficiency.
• Lead continuous improvement efforts: identify process gaps, design and implement workflow optimizations, and partner with tooling teams to drive automation and scalability.
• Risk and change management: identify delivery risks, propose mitigation plans, and lead through operational transitions.
• Deliver strategic reporting: synthesize project data into insights and recommendations for leadership and cross-functional partners.

Skills

Project management

Cross-functional leadership

Data analysis

Process improvement

Multitasking

Stakeholder management

Job description

TikTok seeks an AI Project Manager (Features) for AI Data Service Operations in Singapore. You will lead data annotation projects end-to-end, translate product needs into labeling requirements, and coordinate across QA, vendor and business teams to hit targets.

The role focuses on governance, performance analytics, and continuous improvement—driving automation, risk management, and strategic reporting to leadership across a fast-paced global organization.