AGM - Retail Mall

REVUP CONSULTING PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

RevUp Consulting Pte. Ltd. is assisting an established real estate owner and manager in Singapore to hire an Assistant General Manager for a flagship mall. You will work with the General Manager to drive commercial performance, operational standards and shopper experience.

You will oversee mall operations, leasing collaboration, tenant relations, marketing partnerships, and asset enhancement initiatives, providing leadership across cross-functional teams and ensuring business continuity.

Qualifications

• Experience in shopping mall management with leadership responsibilities.
• Experience managing mall operations, budgets, tenant relationships and service providers.
• Commercial understanding of leasing, retail marketing and asset performance.
• Ability to interpret performance data and translate findings into improvements.
• Strong communication, negotiation, stakeholder management and problem-solving skills.
• Familiarity with Singapore's retail landscape and mall operations.

Responsibilities

• Support the development and execution of annual business plans, operating budgets and forecasts.
• Monitor revenue, expenditure, occupancy and performance indicators, identifying opportunities to improve results.
• Oversee daily mall operations with facilities and property management teams.
• Collaborate with leasing on tenant mix, lease renewals and new leasing opportunities.
• Build relationships with tenants and support tenant retention.
• Partner with marketing on campaigns, events and partnerships to increase footfall and tenant sales.
• Support refurbishment, asset enhancement and sustainability projects with minimal disruption.
• Monitor service providers and contracts, supporting incident response and business continuity.
• Guide cross-functional teams and deputise for the General Manager when required.

Skills

Leadership

Mall operations

Budgets & forecasting

Tenant relations

Leasing & renewals

Communication

Negotiation

Stakeholder management

Problem solving

Education

Real Estate or related degree/diploma

Job description

Our Client

Our client is an established real estate owner and manager with a regional portfolio of retail destinations. They are seeking an Assistant General Manager to help drive the commercial performance, operational standards and shopper experience of a Singapore shopping mall.

This opportunity offers broad exposure across mall operations, leasing, marketing and asset enhancement, with a direct contribution to the mall's business performance.

Our Role

Working closely with the General Manager, you will:

• Support the development and execution of annual business plans, operating budgets and forecasts.
• Monitor revenue, expenditure, occupancy and other performance indicators, identifying opportunities to improve results.
• Oversee daily mall operations alongside facilities and property management teams, maintaining a safe, well-maintained and welcoming environment.
• Collaborate with leasing teams on tenant mix, lease renewals and new leasing opportunities to strengthen occupancy and rental performance.
• Build relationships with tenants, resolve escalated concerns and support tenant retention.
• Partner with marketing teams on campaigns, events and partnerships to increase footfall, shopper engagement and tenant sales.
• Support refurbishment, asset enhancement and sustainability projects while minimising operational disruption.
• Monitor service providers, contracts and operational compliance, supporting incident response and business continuity arrangements.
• Guide cross-functional teams, manage stakeholder relationships and deputise for the General Manager when required.

Ideal Talent

• Relevant experience in shopping mall management, retail property management or commercial real estate, including leadership responsibilities.
• Experience managing mall operations, budgets, tenant relationships and service providers.
• Commercial understanding of leasing, retail marketing and asset performance.
• Ability to interpret performance data and translate findings into practical improvements.
• Strong communication, negotiation, stakeholder management and problem-solving skills.
• Degree or diploma in Real Estate, Business, Facilities Management or a related discipline, or equivalent relevant experience.
• Familiarity with Singapore's retail landscape and shopping mall operational requirements.

Arvin Singh

EA Personnel Registration No.: R1763788

RevUp Consulting Pte. Ltd.

EA Licence No.: 22S1193