After-Sales Service Officer

Powerplus Group Pte Ltd; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Powerplus Group Pte Ltd is seeking a candidate to respond to machinery breakdown enquiries from local and overseas clients, and to establish standardized procedures for reporting and resolving equipment issues.

The role involves coordinating with factory representatives, communicating effective solutions to buyers, and managing warranties, parts, and inventory to support Singapore operations.

Qualifications

• Minimum 2 years in the construction machinery or related industry.
• Fluency in English and Mandarin is required.
• Willingness to travel as needed.
• Strong written and verbal communication across teams.

Responsibilities

• Respond to machinery breakdown enquiries from local and overseas clients.
• Establish standardized procedures for breakdown reporting and resolution.
• Coordinate with factory representatives on machinery issues and technical support.
• Communicate solutions to buyers and end-users effectively.
• Manage warranties, claims processing, and resolutions.
• Source and maintain spare parts suppliers and inventory levels.
• Maintain fleet, showroom, and equipment standards.
• Oversee spare parts inventory for rental and sales in Singapore.
• Schedule maintenance services with buyers and end-users.
• Ensure ISO procedures and statutory documentation compliance.

Skills

English proficiency

Mandarin proficiency

Communication skills

Willing to travel

Job description

About the role

This role involves responding to machinery breakdown enquiries from local and overseas clients, establishing standardized procedures for equipment breakdown reporting and resolution, and coordinating with factory representatives regarding machinery issues and technical support.

Key responsibilities

• Respond promptly to machinery breakdown enquiries from local and overseas clients

• Establish and manage standardized procedures for equipment breakdown reporting and resolution

• Coordinate with factory representatives regarding machinery issues and technical support

• Communicate effective solutions for machinery breakdowns to buyers and end-users

• Manage product warranties, claims processing, and resolution

• Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels

• Maintain fleet of machinery and showroom premises to the highest standards

• Oversee spare parts and components inventory to support rental and sales operations in the Singapore market

• Schedule and coordinate maintenance services with buyers and end-users

• Ensure compliance with ISO procedures and statutory documentation requirements

About you

• Minimum 2 years of relevant experience in the construction machinery or related industry

• Self-motivated with strong initiative to achieve organizational objectives

• Proactive approach to identifying business opportunities and resolving challenges

• Fluent in English and Mandarin; proficiency in local dialects is advantageous. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Technical knowledge of heavy construction machinery (preferred)

• Excellent verbal and written communication skills across all organizational levels

• Strong listening skills with a collaborative, team-oriented mindset

• Willing to travel as required