After Sales & Service Centre Manager

Clarist Resources Pte Ltd; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Clarist Resources Pte Ltd is seeking an experienced APAC After Sales & Service Centre Manager to lead its regional after sales hub in Singapore. You will drive operations excellence, service quality, workshop performance, and customer experience across Southeast Asia while supporting capability development and business growth.

You will lead regional workshops, service administration, and training, align regional service standards, and manage budgeting, forecasting, and workforce planning.

Qualifications

• Bachelor's Degree in Business Administration, Engineering, Operations Management, or related discipline.
• 8–10 years of after sales service, customer service ops, or workshop management experience.
• Experience leading medium to large regional or multinational teams.
• Strong background in operational excellence, performance management, process optimisation, and continuous improvement.
• Experience budgeting, forecasting, resource planning and business performance.

Responsibilities

• Lead and develop regional after sales operations including workshop ops, customer service admin, and training.
• Improve service quality, turnaround time, workshop capacity, and resource planning.
• Oversee regional customer service hub and ensure consistent after sales standards.
• Support authorised repair centres and align with regional service standards.
• Analyse KPIs and drive continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and performance reporting.
• Lead talent development, succession planning, coaching, and engagement.
• Collaborate with regional/global stakeholders on strategic after sales projects.

Skills

Leadership

Operational excellence

Stakeholder management

Analytical

Budgeting

Forecasting

Education

Bachelor's degree in Business Administration, Engineering, Operations Management, or related discipline

Job description

Prestigious Swiss luxury watch maison is seeking an experienced APAC After Sales & Service Centre Manager to lead its regional after sales operations hub based in Singapore. This leadership role is responsible for driving operational excellence, service quality, workshop performance, and customer experience across Southeast Asia while supporting regional capability development and business growth.

Key Responsibilities

• Lead and develop regional after sales operations, including workshop operations, customer service administration, and training functions.

• Drive operational excellence by optimising service quality, turnaround time, workshop capacity, and resource planning.

• Oversee the regional customer service hub and ensure consistent execution of after sales standards across Southeast Asia.

• Support and develop authorised repair centres while maintaining alignment with regional service standards.

• Analyse operational KPIs, identify improvement opportunities, and implement continuous improvement initiatives.

• Manage budgeting, forecasting, workforce planning, and operational performance reporting.

• Lead talent development, succession planning, coaching, and employee engagement across multidisciplinary teams.

• Partner with regional and global stakeholders to support strategic after sales initiatives and operational transformation projects.

• Ensure compliance with quality standards, governance requirements, internal controls, audit, and risk management processes.

Key Requirements

• Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related discipline.

• Minimum 8–10 years of experience in after sales service, customer service operations, workshop management, or service operations.

• Proven experience managing medium to large operational teams within a regional or multinational environment.

• Strong background in operational excellence, performance management, process optimisation, and continuous improvement.

• Experience managing budgets, forecasting, resource planning, and business performance.

• Strong analytical, leadership, and stakeholder management capabilities.

• Experience within luxury goods, watchmaking, technical service, or premium consumer brands will be highly advantageous.