Regional Customer Service Leader - Southeast Asia

Audemars Piguet; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Audemars Piguet in Singapore seeks a senior Customer Service leader to guide the regional centre and champion excellence in after-sales service. You will drive performance, coach teams, and ensure alignment with the group’s standards and customer service vision.

The role focuses on developing capabilities, overseeing end-to-end CS operations, and delivering measurable improvements in quality, efficiency and client experience across Southeast Asia.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management or a related discipline.
• 8 to 10 years of experience in Customer Service, After-Sales Service, Operations or Workshop Management.
• Proven experience managing medium to large teams within a service, technical or operational environment.
• Experience working in a regional or multinational organization.
• Strong understanding of after-sales operations, service delivery and operational excellence principles.
• Demonstrated experience in performance management, process optimization and continuous improvement initiatives.
• Strong analytical skills with the ability to interpret operational data, KPIs and business performance metrics.
• Experience managing budgets, forecasting activities and resource planning.
• Strong leadership and people development capabilities with the ability to inspire, coach and develop high-performing teams.

Responsibilities

• Lead and develop the Customer Service Centre in Singapore, ensuring operational excellence and service quality.
• Drive regional customer service performance as the hub for South East Asia and a centre of expertise.
• Oversee end-to-end CS Centre operations, quality, turnaround time and client experience.
• Monitor capacity, workload allocation and performance to optimize efficiency and delivery.
• Establish and monitor KPIs, reporting, and data-driven insights for management.
• Support strategic decisions through data analysis and business recommendations.

Skills

Leadership

Stakeholder management

Analytical skills

People development

Communication

Strategic thinking

Budgeting & forecasting

Data analysis

Education

Bachelor's degree in Business Administration, Engineering, Operations Management or related discipline

Tools

Microsoft Office

BI / reporting tools

Job description

Audemars Piguet in Singapore seeks a senior Customer Service leader to guide the regional centre and champion excellence in after-sales service. You will drive performance, coach teams, and ensure alignment with the group’s standards and customer service vision.

The role focuses on developing capabilities, overseeing end-to-end CS operations, and delivering measurable improvements in quality, efficiency and client experience across Southeast Asia.