After Sales & Service Operations Manager

CLARIST RESOURCES PTE. LTD.; Singapore; Hybrid; SGD 200,000 - 280,000; Full time

Job summary

CLARIST RESOURCES PTE. LTD. in Singapore seeks an experienced APAC After Sales & Service Operations Manager to lead its regional after sales hub.

The role focuses on operational excellence, service quality, and customer experience across Southeast Asia while supporting capability development and growth. The position requires 8–10 years in after-sales/service operations, strong leadership, and a track record of managing regional teams, preferably in luxury or premium brands.

Qualifications

• Bachelor's degree in business, engineering, or operations.
• 8–10 years in after-sales/service operations.
• Experience leading medium to large regional teams.
• Strong analytical and stakeholder management skills.
• Background in luxury goods or premium brands is a plus.

Responsibilities

• Lead and develop regional after sales operations, including workshop operations, customer service administration, and training functions.
• Drive operational excellence by optimising service quality, turnaround time, workshop capacity, and resource planning.
• Oversee the regional customer service hub and ensure consistent execution of after sales standards across Southeast Asia.
• Support authorised repair centres while maintaining alignment with regional service standards.
• Analyse operational KPIs, identify improvements, and implement continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and performance reporting.
• Lead talent development, succession planning, coaching, and employee engagement.
• Partner with regional and global stakeholders to support strategic after sales initiatives and transformation projects.
• Ensure compliance with quality standards, governance, controls, audit, and risk management.

Skills

Regional leadership

After sales operations

Workshop management

Budgeting & forecasting

Stakeholder management

Process optimisation

Education

Bachelor's Degree in Business Administration

Job description

Prestigious Swiss luxury watch maison is seeking an experienced APAC After Sales & Service Operations Manager to lead its regional after sales operations hub based in Singapore. This leadership role is responsible for driving operational excellence, service quality, workshop performance, and customer experience across Southeast Asia while supporting regional capability development and business growth.

Key Responsibilities

• Lead and develop regional after sales operations, including workshop operations, customer service administration, and training functions.
• Drive operational excellence by optimising service quality, turnaround time, workshop capacity, and resource planning.
• Oversee the regional customer service hub and ensure consistent execution of after sales standards across Southeast Asia.
• Support and develop authorised repair centres while maintaining alignment with regional service standards.
• Analyse operational KPIs, identify improvement opportunities, and implement continuous improvement initiatives.
• Manage budgeting, forecasting, workforce planning, and operational performance reporting.
• Lead talent development, succession planning, coaching, and employee engagement across multidisciplinary teams.
• Partner with regional and global stakeholders to support strategic after sales initiatives and operational transformation projects.
• Ensure compliance with quality standards, governance requirements, internal controls, audit, and risk management processes.

Key Requirements

• Bachelor's Degree in Business Administration, Engineering, Operations Management, or a related discipline.
• Minimum 8-10 years of experience in after sales service, customer service operations, workshop management, or service operations.
• Proven experience managing medium to large operational teams within a regional or multinational environment.
• Strong background in operational excellence, performance management, process optimisation, and continuous improvement.
• Experience managing budgets, forecasting, resource planning, and business performance.
• Strong analytical, leadership, and stakeholder management capabilities.
• Experience within luxury goods, watchmaking, technical service, or premium consumer brands will be highly advantageous.