Aerospace Leasco & MRO Customer Service Manager

RTX; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

RTX in Singapore is seeking an experienced aviation leader to manage customer engine support within the Asia Pacific region. The role involves overseeing engine allocations, coordinating with Leaseco, Program, finance and customers, and ensuring profitability and timely service for a diverse engine portfolio.

Travelling is expected for this position and a strong background in aviation with leadership and negotiation skills is required.

Qualifications

• Minimum 8 years of aviation experience.
• Bachelor degree in Engineering or Marketing discipline.
• On-going MBA is an asset.
• Strong communication and negotiation skills.
• Meticulous and detail oriented.
• Team player with leadership abilities.
• Good analytical skills and business acumen.

Responsibilities

• Review lease engine allocation and deployment in Asiapac for customer support.
• Support AOG in the region especially on rental deployment.
• Responsible for P&L of the Leasco business, ensuring profitability, manage credit exposure with Treasury and work with finance on all the billing reconciliation.
• Manage in-house and remote engine events for customers within the Asia Pacific region, all P&W engine models.
• Ensure customer requirements and expectations are effectively communicated to the facility’s representative in preparation for engine induction.
• Lead the Event Management team to enhance and improve MROCS process (CRM, Gate 0, induction, Standard work, MFA, credit/commercial issues).
• Review cost estimates, and as required, evaluate alternatives and develop solutions to reduce cost, provide customized commercial solution (FFP, NTE etc).
• Lead cost reduction initiatives and/or other strategic initiative projects. Resolve commercial risk engines, long term storage hold engines and work with respective stakeholders for resolution.
• Provide accurate update in CRM and ensure excellent communications with customers on all matters.
• Liaise with customers to manage engines shop visit forecast, including rental engine requirements, for all scheduled and unscheduled shop events.
• Work closely with Leaseco, Program, credit and other stakeholders on various customer issues.
• Other duties or projects assigned.

Skills

Leadership

Communication

Negotiation

Analytical skills

Business acumen

Detail oriented

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Marketing

MBA (in progress)

Job description

RTX in Singapore is seeking an experienced aviation leader to manage customer engine support within the Asia Pacific region. The role involves overseeing engine allocations, coordinating with Leaseco, Program, finance and customers, and ensuring profitability and timely service for a diverse engine portfolio.

Travelling is expected for this position and a strong background in aviation with leadership and negotiation skills is required.