Aerospace Customer Service & Order Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is recruiting an Order & Customer Support specialist.

You will act as the primary contact for customer inquiries, quotations, and order processing to ensure timely fulfilment and satisfaction. This role involves close coordination with Supply Chain, Logistics, and Finance to keep customers informed and orders accurate. Requirements include a Diploma or equivalent, experience in Chemical/Manufacturing/Distributing industries, and SAP Business One

Qualifications

• Diploma-level education or equivalent.
• Experience in Chemical / Manufacturing / Distributing Industry is required.
• Proficiency in SAP Business One (SAP B1) preferred.

Responsibilities

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Skills

Customer service

Order processing

Education

Diploma-level education

Tools

SAP Business One

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore is recruiting an Order & Customer Support specialist.

You will act as the primary contact for customer inquiries, quotations, and order processing to ensure timely fulfilment and satisfaction. This role involves close coordination with Supply Chain, Logistics, and Finance to keep customers informed and orders accurate. Requirements include a Diploma or equivalent, experience in Chemical/Manufacturing/Distributing industries, and SAP Business One